Welcome Center Receptionist

Job Description

Job Description

Salary: DOE

The Welcome Center Receptionist serves as the face of the RV park, creating a warm and lasting first impression for every guest who arrives. This role is responsible for managing the full guest journey from reservation through check-out, ensuring that each interaction reflects the parks commitment to outstanding hospitality. The ideal candidate is friendly, organized, and calm under pressure someone who genuinely enjoys helping people and takes pride in delivering exceptional service.

KEY RESPONSIBILITIES

Guest Relations & Check-In/Out

Warmly greet all arriving guests and provide a smooth, welcoming check-in experience

Process guest check-outs accurately and efficiently, collecting payments and resolving any final inquiries

Assign campsites and accommodations based on reservation details and guest preferences

Provide guests with a thorough orientation to the park, including amenities, rules, and local attractions

Maintain a professional, friendly demeanor at all times, even during high-volume periods

Reservations & Payments

Manage incoming reservations via phone, email, walk-in, and online booking platforms

Process cancellations, modifications, and refunds in accordance with park policies

Accurately collect and post payments including cash, credit/debit, and electronic methods

Maintain reservation accuracy within the property management system (PMS)

Reconcile daily transactions and assist with end-of-day cash drawer reporting

Guest Services & Communication

Respond promptly and professionally to guest questions, requests, and concerns

Handle complaints with empathy and sound judgment; escalate to management when appropriate

Coordinate with grounds, maintenance, and housekeeping teams to address guest needs

Provide recommendations for local dining, activities, and points of interest

Communicate park rules and policies clearly while maintaining a positive guest experience

Front Desk Operations

Maintain a clean, organized, and welcoming front desk and lobby area at all times

Answer multi-line phones and monitor email/online inquiries in a timely manner

Keep accurate records including guest logs, incident reports, and daily activity notes

Restock brochures, maps, and informational materials at the welcome center

Assist with administrative tasks such as filing, data entry, and supply tracking

Team Support

Collaborate with other departments to ensure seamless guest experiences

Assist in training new front desk team members as needed

Support park events, promotions, and special programs when applicable

Step in to support other areas of operations during busy periods or staff shortages

QUALIFICATIONS

Required

High school diploma or GED equivalent

Must be at least 18 years of age

Strong customer service, communication, and interpersonal skills

Ability to multitask and stay organized in a fast-paced, guest-facing environment

Basic computer proficiency and comfort learning new software systems

Reliable, punctual, and professional in appearance and conduct

Ability to handle cash and process card transactions accurately

Preferred

1+ year of experience in front desk, hospitality, or customer service roles

Experience with reservation or property management software (e.g., Campspot, RMS, Cloudbeds)

Bilingual or multilingual communication skills a plus

Experience in a campground, resort, or hotel environment

Familiarity with local area attractions and tourism resources

PHYSICAL REQUIREMENTS

This position is primarily performed in an indoor office/reception setting. Candidates must be able to:

Sit or stand at a front desk workstation for extended periods

Lift and carry up to 25 lbs. as needed

Use a computer, phone, and office equipment for the majority of the shift

Occasionally walk the property to assist guests or coordinate with other departments

WORK ENVIRONMENT

Work is performed primarily indoors at the Welcome Center. The receptionist will regularly interact with a diverse range of guests and must maintain a positive, professional presence at all times. The

environment can be fast-paced during peak seasons, requiring flexibility and the ability to manage competing priorities with a calm and helpful attitude.