Supervisor, Field Service

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Looking to lead a team where your technical expertise and leadership drive operational excellence? As a Field Services Supervisor at Spectrum, youll oversee fulfillment operations from the node to the home, ensuring that installations and services meet customer expectations and company standards. Your role will directly shape customer satisfaction through quality craftsmanship and robust team performance.

How Youll Make an Impact
Guide and support field teams to deliver responsive installation and troubleshooting that meets
Spectrums quality and safety standards
Conduct quality control checks and field safety observations, providing feedback to ensure technical competency and safe practices
Resolve escalated customer issues and proactively prevent future concerns through operational excellence
Mentor employees with ongoing communication and practical evaluations, fostering professional growth and adherence to standards
Coordinate team training, reinforcing technical quality assurance and ensuring your team are well-equipped for every task
Facilitate cross-departmental collaboration, maintaining accurate records and upholding company policies and procedures
Working Conditions
Work indoors and outdoors in varying environments and weather conditions, including confined spaces and heights
Exposure to dust, dirt, noise, insects, rodents, pets and cleaning solutions
Tasks may require travel, overtime, weekend or second shift work as needed
Work in an office environment and in the field

What Youll Bring to Spectrum

Required Qualifications

Education
Associate degree in electronics, related field or equivalent
Industry and vendor-specific certifications and training such as NCTI, SCTE, BCT/E
Experience
5+ years of field technician work experience
Supervisory experience in a technical environment or equivalent
Experience with complex cabling jobs including Cat5/Cat6 installation, interior and exterior
Experience programming and installing routers, internet gateway services, layer 2/3 ethernet switches and wireless access points in commercial settings
Skills
Effective written and verbal communication with employees, customers and suppliers
Advanced understanding of TCP/IP stack and abstraction layers
Advanced knowledge of network designs, architectures and topologies
Basic knowledge using software tools to support operations
Knowledge in basic network devices and appliances
Proficient with personal computer and Microsoft Office applications
Operate signal level meters, ohm meters and other test equipment
Use handheld communication devices and applications
Ability to use weight-bearing equipment safely within equipment limitations
Climb up to 32 feet and lift up to 90 lbs. using safety equipment
Work with small components and differentiate between sizes and colors
Other
Valid drivers license with satisfactory driving record per Spectrum standards

Preferred Qualifications

Experience
1+ years of supervisory or leadership experience
Skills
Moderate knowledge of residential and commercial facility construction design/layout
Basic knowledge of Spectrum / telecommunications products and services

LI-MW3

TCB401 2026-75623 2026

Here, our employees dont just have jobs, theyre building careers. Thats why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicants criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, youll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here Were committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.