Customer Service Representative - State Farm Agent Team Member

Customer Service Representative – In-Office

Dustin Kirkman State Farm is seeking an upbeat, positive, and fully licensed Customer Service Representative to join our in-office team in Ozark, Missouri. This role is ideal for someone who enjoys helping customers, brings a friendly and positive demeanor to every interaction, and is comfortable identifying opportunities to grow relationships within an existing book of business. You will assist current policyholders with service needs, coverage questions, billing concerns, policy updates, and claims support. You will also contribute to agency growth through in-book sales, with a specific focus on life insurance, as well as customer referrals and Google reviews. This is a service-focused role with clear sales and relationship-building expectations. The right candidate will understand how exceptional service and thoughtful coverage conversations can improve customer retention and create natural growth opportunities.

Licensing Requirements

• Property & Casualty license required prior to start
• Life & Health license required prior to start
• Candidates must be fully licensed before their first day in office
• Licensing guidance, resources, and support will be provided

Key Responsibilities

• Provide friendly, professional service to existing State Farm policyholders
• Assist with policy changes, billing questions, endorsements, renewals, and coverage questions
• Support customers through the claims process and follow up as needed
• Conduct policy reviews to ensure coverage remains accurate and complete
• Identify opportunities to strengthen coverage within the existing book of business
• Initiate needs-based conversations with current customers
• Meet monthly in-book sales goals, with an emphasis on Life insurance
• Ask satisfied customers for referrals and Google reviews
• Maintain accurate documentation in State Farm systems
• Follow up consistently on service requests and sales opportunities
• Collaborate with team members to provide a seamless customer experience

What We're Looking For

• Upbeat, empathetic, and professional demeanor
• Strong customer service and relationship-building skills
• Comfortable transitioning service conversations into sales opportunities
• Confident discussing life insurance and customer protection needs
• Excellent communication, organization, and follow-through
• Comfortable asking customers for referrals and Google reviews
• Self-motivated, dependable, and detail-oriented
• Able to manage multiple priorities in a busy office environment
• Fully licensed in Property & Casualty and Life & Health prior to start

What We Offer

• Competitive base salary
• Commission and performance incentives
• Licensing guidance and support
• Ongoing training and professional development
• Supportive, collaborative team environment
• Opportunities for growth within the agency

If you are an upbeat insurance professional who enjoys helping customers, building relationships, and supporting agency growth through life insurance, referrals, and exceptional service, we encourage you to apply today.

Equal Opportunity Employer

Dustin Kirkman State Farm is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all applicants and employees and do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Compensation: $40,000.00 - $60,000.00 per year

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Ozark, MO and help customers with their insurance and financial services needs, including:

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.