Club Seat Membership Advisor

Club Seat Membership Advisor

The Houston Texans are in a season of growth and are seeking an individual for the position of Club Seat Membership Advisor. Our Texans Teammate Habits include dedication to the team, adaptability, passion for work, winning with integrity, and owning the outcome. The Texans CHARGE to be Champions in Every Way by Cultivating Excellence and Fearlessly Evolving.

Culture: We attract the best and brightest professionals by nurturing core ideals such as character, hard work, discipline, and teamwork. We reward performances and demand a total commitment to excellence and a will to win in everything that we choose to do.

Basic Function: Responsible for managing assigned premium Club Seat accounts with full-menu responsibilities, including proactive sales, relationship management, and renewal efforts, driving high-value, long-term revenue through consistent engagement and relationship-building across in-person and offsite meetings.

Duties/Responsibilities:

• Maintain consistent, proactive outreach and communication with assigned Club Member accounts to drive renewal, retention, and overall engagement, while identifying opportunities to enhance the member experience and grow account value.
• Contribute to gameday service execution for the assigned premium space as the Texans' on-site representative, partnering closely with internal departments and stadium teamsincluding Partnerships, Marketing, Creative, Food & Beverage, and Operationsto ensure a seamless, elevated member experience.
• Own all account activity and engagement tracking within CRM and Archtics systems, ensuring accurate, detailed, and timely documentation of member interactions and preferences.
• Build and strengthen relationships with members through personalized, high-touch engagement, including proactive outreach, gameday presence, in-person meetings, events, and tailored "surprise and delight" moments.
• Demonstrate strong sales and service ownership, contributing to renewal success and identifying opportunities for account growth through relationship-driven strategies.
• Lead and manage assigned gameday concierge and part-time staff, providing direction, support, and real-time guidance to ensure service standards are consistently met.
• Support the development and execution of staff training programs, reinforcing expectations and maintaining a high level of professionalism, hospitality, and attention to detail across all interactions.
• Exhibit a high level of organization and attention to detail, effectively managing multiple priorities, timelines, and service touchpoints in a fast-paced environment.
• Serve as a problem-solver and decision-maker in real time, anticipating needs, addressing challenges, and ensuring a positive, solution-oriented experience for all members.
• Assist Club and Club staff in a professional manner on all Texans gamedays, LSSE Events, LOVB Volleyball Houston events and duties within the Business operations offices.
• Perform other duties as may be assigned from time to time by the Senior Club Membership Services Manager and departmental leadership.

Position requires routine face-to-face personal interaction with other Club personnel; therefore, job responsibilities must be physically performed in the Club offices and not in a telecommuting manner.

Skills Required:

• Possess excellent attention to detail and an ability to produce high-quality, accurate work within designated deadlines.
• Ability to apply effective problem-solving and customer service skills to job duties.
• Ability to maintain confidential and/or proprietary information.
• Ability to react and respond to immediate needs while managing day-to-day activities.
• Strong interpersonal skills and the ability to create and maintain solid working relationships at all levels across the organization and externally.
• Strong organizational and time management skills with the ability to prioritize and manage multiple tasks in a high-energy environment.
• Must be high-energy, self-motivated, service-oriented, and highly competitive.
• Strong desire to "win" yet humble with a collaborative, team-first attitude and a strong work ethic in the performance of all job responsibilities.
• Proficiency in Archtics, CRM systems, PowerPoint, Excel, and other key sales tools.
• Ability to work non-traditional hours as needed, including evenings, weekends, and game days.

Education/Experience:

• Bachelor's degree from a four-year accredited college or university preferred.
• High School Diploma required.
• Minimum three (3) years' experience in a premium customer service and / or another revenue development role within sports, media, or entertainment.

Title: Club Seat Membership Advisor

FLSA Status: Exempt

Department: Ticketing

Reports to: Sr. Club Membership Services Manager

Please note that while resumes of all candidates will be considered, as a way for the Texans organization to acknowledge and reciprocate the tremendous support given the Team by local fans and the local community in general, qualified candidates with permanent addresses in the Houston metropolitan and surrounding areas will be given first consideration whenever possible. If your skills and experience match our available position requirements, a Human Resources representative will contact you directly. Due to the volume of resumes received by the Houston Texans, we are unable to provide updates on the status of individual applications. The Houston Texans organization is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.