Customer Service Representative

Join PDQ Doors – Where Every Call Opens the Door to a Great Career!Customer Service Representative | Milford, OHHourly Pay: $18–$25 | Full-Time PositionSchedule: Monday–Friday, 11AM-8PM, 1 hour meal break, with a rotating Saturday shiftDo You Thrive on Helping Others, Solving Problems, and Being Part of a Winning Team? Let's Talk. Your Future Starts Here!At PDQ Doors, we're more than just a home services company—we're a close-knit team with big goals and even bigger opportunities. If you're someone who enjoys working with people, solving challenges, and thriving in a supportive environment, we want to hear from you.We're looking for a Customer Service Representative who is friendly, proactive, and detail-oriented to join our growing Milford, OH team. This isn't just another job—it's a meaningful career opportunity where your voice matters, your efforts are appreciated, and your growth is encouraged.What You'll Be Doing:As the voice of PDQ Doors, you'll be the first point of contact for customers—delivering exceptional service and support across phone, email, and chat.Provide professional, empathetic customer service with a positive attitudeHandle a high volume of incoming calls efficiently and effectivelyCommunicate clearly across multiple channels to resolve issues and provide timely updatesResearch and recommend solutions that best fit customer needsAccurately document customer interactions and maintain up-to-date recordsCoordinate with technicians and internal teams for seamless service deliveryDevelop a deep understanding of our services and become a trusted resourceWhat We're Looking For:1+ year of customer service experience (home services experience is a plus)Strong communication and active listening skillsOrganized, with excellent time management and multitasking abilitiesFriendly, calm under pressure, and a team playerFamiliarity with ServiceTitan is a plus—but we're happy to train the right personAvailability to work Monday–Friday, 11AM-8PM, 1 hour meal break, with a rotating Saturday shiftHigh school diploma or equivalentWhy You'll Love It Here:Supportive, team-oriented culture where your contributions matterClear pathways for advancement—we promote from withinRecognition and rewards for hard work and resultsPaid training and ongoing mentorshipA growing company with a reputation for excellence and integrityWhat We Offer:Hourly Pay: $18–$25, based on experienceHealth, Vision, and Dental InsurancePaid Time Off and Paid Holidays401(k) with company matchEmployee Discounts and Referral ProgramCareer growth opportunities within a respected and expanding companyLocation: Milford, OH Position Type: Full-Time, Hourly Hourly Rate: $18–$25, depending on experience Schedule: Monday–Friday, 11AM-8PM, 1 hour meal break, with a rotating Saturday shiftApply today and help us open the door to an even brighter future—for you and our customers.Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, PDQ may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.Pay Range $18 —$25 USDBy submitting your application, you consent to receive text messages, emails, and phone calls from Guild Garage Group and/or our coalition of partnered brands regarding job opportunities, application status, and recruiting-related communications. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP. All messages are related to employment opportunities and recruiting activities.