LOSS PREVENTION TEAM MEMBER

Job Description

Job Description

LOSS PREVENTION & ASSET PROTECTION TEAM MEMBER

Wally’s is seeking a detail-oriented and proactive Loss Prevention Specialist to help protect company assets, reduce shrink, and support a safe, secure shopping environment. This role plays a critical part in maintaining operational integrity through surveillance, reporting, and a strong partnership with store leadership.

The ideal candidate is organized,technologically proficient, and possesses a professional, engaging presence that enables them to provide exceptional guest service while maintaining a vigilant eye. If you are observant, professional, and confident working independently or in small teams, this is an opportunity to grow your career in a high-volume retail environment.

• 401(k) with 5% company match
• Company-paid medical option
• Dental & Vision coverage
• Company-paid life insurance
• Paid Time Off (PTO)
• Short-Term Disability (STD)
• Long-Term Disability (LTD)
• AD&D coverage
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)

• Proactive Deterrence: Prevent theft and shortage at the front of the store by performing professional receipt checks and maintaining an approachable, vigilant presence.

• Expert Documentation: Use your accuracy and time-management skills to respond to and document incidents. You will be responsible for completing thorough, organized investigation reports following Wally’s SOPs.

• Surveillance: Understand all video and surveillance systems to identify irregularities and monitor trends to address inventory shrink.

• Process Excellence: Act as a disciplined process follower, strictly adhering to LP policies and leadership guidance during merchandise recoveries and apprehension support.

• Communication & Partnership: Report irregularities to management clearly and professionally. You will work as a key partner to store leadership in executing shortage action plans.

• Guest Engagement: Provide a shopping experience that meets the needs of the guest, using strong interpersonal skills to de-escalate situations and provide helpful assistance.

• Safety & Compliance: Demonstrate a culture of ethical conduct and safety; identify and correct hazards to protect yourself, your teammates, and our guests.

• Operational Integrity: Perform other duties as assigned to ensure the store remains a safe and profitable environment.

• Traits: You are highly observant, detail-oriented, and a natural process follower. You have a professional demeanor and a commitment to ethical conduct.

• Technical Skills: You are technologically competent and comfortable operating digital surveillance equipment and reporting software.

• Organization: Strong time-management skills and the ability to handle accurate paperwork/reporting in a fast-paced environment.

• Experience: Previous experience in retail, guest service, or loss prevention is preferred.

• Education: High school diploma or GED preferred.

• Communication: Ability to read and comprehend instructions and write clear, concise correspondence.

• Availability: Required flexibility in scheduling, including nights, weekends, and holidays.

• Physical Demands:

  • Regularly required to stand/walk for up to 8 hours.

  • Frequent use of hands/arms to handle or feel equipment.

  • Occasional stooping, kneeling, crouching, or crawling.

  • Ability to frequently lift 10 lbs and occasionally move up to 50 lbs.