Patient Care Coordinator

About the Opportunity

We are seeking a friendly, organized, and customer-focused Patient Care Coordinator to join a busy pediatric healthcare facility in Madison Heights. This long-term opportunity is ideal for someone who enjoys helping patients and families, thrives in a fast-paced environment, and can balance customer service, scheduling, insurance verification, and administrative responsibilities.

This location specializes in serving pediatric patients and works closely with families to coordinate specialized medical equipment and services. The environment is team-oriented, supportive, and focused on delivering exceptional patient care.

Schedule Options

Option 1

• Monday through Friday
• Alternating weekly schedule:
  • 7:30 AM – 4:00 PM
  • 9:30 AM – 6:00 PM
• An 8:30 AM – 5:00 PM schedule may also be considered

Option 2

• Four-day workweek
• 7:30 AM – 6:00 PM
• One weekday off each week (cannot be every Monday or every Friday)

Responsibilities

• Welcome and assist patients and families at the front desk
• Answer high-volume inbound calls and respond quickly to patient inquiries
• Schedule appointments for clinical staff
• Verify insurance coverage and obtain authorizations and referrals
• Answer questions regarding insurance benefits, eligibility, and patient costs
• Process patient orders and maintain order status updates
• Prepare and organize documentation for imaging and recordkeeping
• File patient records and customer orders
• Coordinate patient discharge activities in a professional and courteous manner
• Assist with light shipping and receiving duties as needed
• Work collaboratively with clinicians and administrative staff to support daily operations

Qualifications

Required

• Strong customer service experience with face-to-face interaction
• Positive, upbeat, and welcoming personality
• Ability to multitask and work efficiently in a fast-paced environment
• Comfortable answering phones while navigating computer systems
• Basic computer proficiency
• Strong communication and organizational skills
• Ability to handle sensitive situations with professionalism and empathy
• Team-oriented mindset and willingness to assist where needed
• Comfortable working with pediatric patients, including those with disabilities

Job Type & Location

This is a Contract to Hire position based out of Madison Heights, MI.

The pay range for this position is $18.25 - $21.75/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Madison Heights,MI.

This position is anticipated to close on Sep 8, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.