Front Desk Medical Receptionist

Job Description

Job Description

Urology Associates of Fredericksburg is seeking a friendly, dependable, and professional Medical Receptionist to join our team. The ideal candidate will have excellent customer service and communication skills, strong attention to detail, and the ability to work efficiently in a busy medical office environment.

Responsibilities:

• Greet and register patients in office
• Collect co-pays and balances at check-in/check-out and post payments
• Schedule appointments and procedures
• Maintain effective and efficient patient flow for the office. Check-in and check-out patients in a timely and organized manner, and answer and manage calls effectively.
• Verify and update patient demographic information including creating and maintaining patient records in EHR system. Scan and upload patient medical records including labs, x-rays, test results and other documents to the correct patient charts. Fax and photocopy patient documents, obtain and send medical records to and from providers, insurance companies and/or pharmacies
• Verify eligibility, benefits and coverage of patients’ insurances
• Obtain patient records and test results prior to scheduled appointment
• Respond to phone calls, messages and emails in a courteous, professional and timely manner
• Follow and maintain best practices front desk standards as defined by practice and perform other related tasks or duties as necessary

Skills:

• Previous experience as a medical receptionist is REQUIRED
• Proficiency in using office software and electronic medical records systems
• Strong communication skills, both verbal and written
• Excellent customer service skills with the ability to handle difficult situations with professionalism and empathy
• Detail-oriented with the ability to multitask and prioritize tasks effectively
• Knowledge of medical terminology and procedures is preferred but not required

Urology Associates of Fredericksburg is a well established private medical practice serving Fredericksburg, VA and surrounding areas. Our team is committed to providing high-quality, compassionate patient care in a professional and collaborative environment. We value dependable, dedicated employees and recognize the important role each team member plays in providing an excellent patient experience.

Company Description

Urology Associates of Fredericksburg is a well established private medical practice serving Fredericksburg, VA and surrounding areas. Our team is committed to providing high-quality, compassionate patient care in a professional and collaborative environment. We value dependable, dedicated employees and recognize the important role each team member plays in providing an excellent patient experience.