Heavy Duty Parts Specialist

Heavy Duty Parts Specialist

Tidewater Fleet Supply/TNT Parts, one of the largest independent distributors of fleet, truck, trailer, and heavy equipment parts in the Southeast is rapidly growing and need qualified candidates like you.

The Heavy Duty Parts Specialist will work cooperatively with outside sales and other members of the team to grow existing customers, create new customers and meet or exceed monthly sales quotas at the appropriate gross margin while providing great customer service.

Responsibilities

• Sells based on Tidewater Fleet Supply/TNT Parts value proposition by identifying key growth opportunities product and services offerings.
• Generate new and repeat sales by educating customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction.
• Accurately process customer transactions such as providing pricing or quotes, taking orders or managing returns.
• Proactively recommend items needed by the customer to increase customer satisfaction and improve transaction profitability.
• Service existing accounts and communicate with clients on a regular basis. Discuss use and features of various parts.
• Coordinate parts and with the appropriate personnel.
• Respond to telephone inquiries from customers.
• Locate and obtain parts.
• Process buyouts for non-stocked parts.
• Keep counter and parts room neat and clean.
• Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items.
• Work with walk-in customers regarding questions on orders, quotes and/or job specifications
• Maintain active and proactive customer relationship to ensure ongoing customer satisfaction and resolve any complaints.
• Perform other duties as assigned.

Physical Demands and Working Conditions

• Prolonged periods sitting or standing and working on a computer.
• Must be able to lift up to 50 pounds at times.

Skills, Knowledge, and Abilities

• Excellent interpersonal and customer service skills.
• Excellent sales and negotiation skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software
• Must possess a current and valid driver license with a driving record that meets the insurability guidelines set forth by the company's insurance carrier.
• Appropriate manufacturer training.
• Expertise in the heavy duty or automotive aftermarket is highly valued, along with a positive attitude and a passion for customer service.
• Some travel may be required

Education and Experience

• High school diploma or general education degree (GED).
• Prior Heavy Duty, Automotive, Trailer, or Equipment Parts experience required.