Field Service Supervisor

Job Description

Job Description

Field Service Supervisor

Reports To: Client Operations Manager             Type: Exempt

Department: Operations                                      Location: On-site

Direct Reports: Field Service Technicians

Why This Role Matters

Western Weather Group exists to help organizations turn unpredictable weather into confident, data-driven decisions. We succeed by delivering end-to-end weather solutions, maintaining the highest standards, and building trust, and nowhere is that more visible than in the field. As our Field Service Supervisor, you lead the team that installs, calibrates, and keeps our weather stations reporting for utilities, agriculture, and other weather-sensitive clients. This is a working supervisor role: you’ll set the standard for safety, run the schedule, keep jobs on budget, and work alongside your technicians to make sure every station delivers data our customers can rely on.

What You’ll Do

Team Leadership & Safety

• Direct, train, and coach field technicians, setting clear expectations for quality, safety, and professionalism.
• Give input on hiring, performance reviews, and development needs.
• Train and enforce the company’s Injury and Illness Prevention Program (IIPP), ensuring compliance with Cal/OSHA and federal OSHA.
• Lead pre-job hazard assessments and tailgate safety briefings, including for work at heights, tower climbing, electrical hazards, and remote sites.
• Ensure PPE and safety equipment are inspected and used correctly, and that safety documentation and incident reports are completed.

Scheduling & Cost Control

• Partner with the Client Operations Manager to schedule installations, annual calibrations, preventive maintenance, and repairs.
• Prioritize work around customer commitments, seasonal risk periods such as frost season, site access, and weather windows.
• Communicate schedules and job status proactively with customers, Sales, and Technical Support.
• Track labor, travel, and materials against estimates and budget, and flag variances early.
• Maintain field inventory, spare parts, tools, and vehicles.

Field Installation & Technical Support

• Travel to customer sites to install, calibrate, maintain, and repair weather stations, including sensors, dataloggers, power systems, and communications equipment.
• Ensure work meets quality standards, including calibration traceability, as-built documentation, and accurate asset records.
• Serve as the team’s technical resource and the escalation point for Technical Support.
• Share root-cause findings with Product and Engineering to improve reliability.
• Support Sales with quotes for new work, including estimated effort, cost, and timing.

Who You Are

• Customer Focused: You build long-term, respectful relationships with every client and site you visit.
• Curious: You dig into root causes and bring scientific rigor to troubleshooting.
• Humble Expert: You know your craft, share it generously, and keep learning.
• Safety-First Leader: You set the tone for safe work and never let schedule pressure outrank it.
• Steady Under Pressure: You stay calm and decisive when weather, access, and equipment all go sideways at once.
• Organized & Reliable: You juggle multiple jobs, crews, and budgets and follow through to completion.

What You Bring

Knowledge & Skills

• Thorough understanding of OSHA and Cal/OSHA requirements and how to apply them in the field.
• Working knowledge of low-voltage DC and solar power systems, multimeters, and hand and power tools.
• Project coordination skills, including scheduling, cost tracking, and managing multiple jobs at once.
• Proficiency with Microsoft 365 and comfort learning ERP and field service platforms.
• Clear, professional written and verbal communication.

Education

• B.S. in a STEM field or equivalent technical experience preferred.

Experience

• 2+ years of hands-on field experience with environmental monitoring, telecommunications, or related technical hardware.
• 2+ years leading or supervising field crews or technical teams.
• Experience with Campbell Scientific dataloggers, telemetry, or utility sites, and OSHA 30 or tower climbing certifications, preferred.

Tools You’ll Use

• Laptop, Microsoft 365, and ERP and field service platforms.
• Campbell Scientific dataloggers, sensors, and software (CRBasic, LoggerNet).
• Multimeters, test equipment, and hand and power tools.
• PPE, fall protection, and company field service vehicles.

Work Environment

• Based in Chico, CA - candidates must reside in Chico or the surrounding area.
• Regional travel up to 40%, including overnight and multi-day trips; valid driver’s license and insurable driving record required.
• Extended outdoor work in sun, heat, cold, and wind, sometimes on uneven terrain.
• Climbing ladders and towers and working at heights with fall protection.
• Lifting and carrying equipment up to 50 lbs.

Why You’ll Love Working at WWG

• Health, Dental, and Vision insurance - 90% of employee premium paid by WWG, 50% for eligible dependents.
• 401(k) with 4% company match, plus discretionary profit sharing.
• Vacation paid time off starting at 15 days (120 hours) annually, increasing with tenure.
• Hands-on work with the technology that keeps utilities and growers ahead of the weather.
• A growing company that still feels close-knit, with real opportunities to shape field service as we expand into new markets.

Equal Opportunity

Western Weather Group is proud to be an Equal Opportunity Employer. We are committed to fair pay practices, transparency, and building an inclusive workplace where every employee is treated with respect.

This job description in no way states or implies that these are the only duties to be performed by the employee incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties as requested.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee must possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.