Resident Specialist

Resident Specialist

A Resident Specialist is responsible for leasing apartments and renewing leases while following the Compliance Guidebook. Responsible for consistently providing exceptional customer service to applicants, residents and vendors.

Duties/Responsibilities:

Leasing, Lease Renewals, and Recertifications

• Master's and consistently follows all aspects of the Trinity method of leasing.
• Follows the guest card; Performs "The Perfect Greeting",
• Demonstrates apartments and community per Trinity standards.
• Maintains comprehensive knowledge of inventory, competition and amenities to effectively lease apartments and asks every prospect to lease today
• Reviews and explains the terms and conditions for occupancy with all new leases
• Enters all prospect contact information in AppFolio daily
• Following up with prospects daily and records the interaction in AppFolio
• Achieves a minimum shop score of 80 or higher and shows continuing improvement in subsequent shops.
• Processes, complete, and submits to the Compliance Department all new lease applications within three to five working days.
• Processes, completes, and submits to the Compliance Department all recertification files no later than 30 days before the recertification due date.

Compliance

• Ensures accurate information and appropriate documents are provided and meet the current Section 42 Tax Credit guidelines.
• Understands and adheres to the Policies and Procedures Manual, Compliance Manual, Fair Housing Laws, Training Programs, and OSHA and Safety Standards.
• Cooperates with the Compliance Department to achieve and maintain "Perfect Files."

General

• Assists Property Manager with supervising, motivating, and training the office staff.
• Accurately and timely completes all required reports.
• Meets or exceeds all specified objectives, including, but not limited to, monthly goals set forth by the Property Manager.
• Performs any additional duties assigned.

Requirements

Required Skills/Abilities:

Communication

• Communicate regularly and effectively with the Property Manager, addressing any needs or concerns regarding the property or staff.
• Maintains continuous communication with the Property Manager regarding the status of all new move-in and recertification files.
• Maintains open, honest, and timely communication with residents regarding their applications, tax credit recertifications, maintenance requests, and property concerns.
• Ensures all commitments with residents are fulfilled and appropriate follow-up communication is provided when necessary.
• Accurately records Maintenance Service Requests in Yardi.

Customer Service

• Maintains open, honest, and timely communication with residents regarding maintenance requests, concerns, and complaints.
• Handles all resident complaints and concerns while maintaining professional and positive composure.
• Ensure all communicated commitments with residents are fulfilled and appropriate follow-up communication is provided when necessary.

Education and Experience:

• High school diploma or equivalent.
• At least two years' related experience is preferred.
• At least one year customer service experience required
• Communicate in English clearly and concisely – both orally and in writing

Physical and Location Requirements:

• Must be willing and able to occasionally travel, including working at other property locations or overnight trips
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Flexible schedule – must be able to work weekdays, evenings, weekends and some holidays
• Must have reliable means of transportation, possess a valid Arizona Drivers license, and a clean driving record with personal auto insurance.

What we offer:

• Competitive compensation
• Paid time off and holidays
• Medical, dental, and vision benefits
• Retirement savings options with employer match
• Opportunities for professional growth and development
• A collaborative and supportive work environment
• Supplemental bonus pay