Sr. Business Analyst

Sr. Business Analyst

Salary - $75,000

We are unable to provide sponsorship

WHY YOU'LL LOVE IT HERE!

TRANSPARENCY. FAIRNESS. COMPLIANCE. The Oklahoma Tax Commission is committed to leading Oklahoma with unparalleled customer service. Our mission is to promote tax compliance through serving taxpayers with transparency and fairness in administration of the tax code and unparalleled customer service. Check out our About Us page to learn why we are passionate about tax compliance and believe it is the career for you!

There are perks to working for the OTC. We know that benefits matter, and that is why we offer a competitive benefits package for all eligible employees:

• Generous state-paid benefit allowance to help cover insurance premiums.
• A wide choice of insurance plans with no pre-existing condition exclusions or limitations.
• Flexible spending accounts for health care expenses and/or dependent care.
• A Retirement Savings Plan with a generous match.
• 15 days of paid vacation and 15 days of sick leave for full-time employees the first year.
• 11 paid holidays a year.
• Paid Maternity leave for eligible employees.
• Employee discounts with a variety of companies and venders.
• A Longevity Bonus for years of service.

JOB SUMMARY

The Senior Business Analyst provides professional business analysis support for the Innovation Division and serves as an escalation resource for ambiguous or high-impact analysis needs. This role performs the full scope of Business Analyst duties and provides an incremental level of leadership by leading select higher-complexity analysis efforts, strengthening BA deliverable quality through mentoring and technical direction, supporting the Business Analyst Supervisor with triage and standards reinforcement, and contributing to targeted cross-functional improvements that reduce rework and improve service delivery outcomes. The Senior Business Analyst supports both external and internal customers by producing decision-ready outputs, improving team consistency, and reinforcing a governance mindset, including separation of duties.

DUTIES AND RESPONSIBILITIES

• Serve as a frontline escalation resource for ambiguous, cross-team, or higher-risk analysis needs, converting unclear asks into decision-ready requirements and stakeholder-aligned outcomes.
• Expertly gather and translate complex business needs into precise functional specifications, user stories, and comprehensive documentation utilizing diverse elicitation techniques.
• Ensure all deliverables align with project scope and organizational goals and are actionable for technical teams.
• Mentor Business Analysts through lightweight coaching and structured peer review to improve the clarity, completeness, and usability of Business Analyst deliverables, reducing rework and increasing consistency.
• Support onboarding of new Business Analysts by accelerating adoption of team standards, terminology, and expectations.
• Provide operational support to the Business Analyst Supervisor by serving as the first-line resource for Business Analyst questions, deliverable reviews, and issue triage, and by escalating trends and recurring risks with clear recommendations.
• Reinforce an ITSM-aligned governance mindset within Business Analyst work by promoting traceability, decision attribution, disciplined change awareness, and separation of duties through coaching, review, and consistent standards use.
• Maintain clear, concise, and accurate records of work. Communicate effectively, both verbally and in writing, to ensure transparent information flow and mutual understanding across all organizational levels.
• Handle sensitive information with confidentiality and adhere to data protection protocols and agency policies.
• Proactively analyze existing business processes and systems to identify and implement optimization opportunities that drive organizational efficiency and effectiveness.
• Apply process improvement methodologies and modeling tools to visualize workflows, streamline processes, and enhance service delivery.
• Consistently contribute to optimizing agency operations by identifying opportunities to streamline workflows and enhance overall taxpayer service delivery.
• Apply strong data literacy skills to analyze datasets, identify key trends, and communicate actionable, data-driven recommendations to both technical and non-technical audiences using data visualization tools.
• Provide insights that inform management decision-making.
• Develop and manage project plans, timelines, and budgets for low-to-medium complexity business analysis initiatives, ensuring on-time and on-budget delivery while proactively mitigating risks.
• Participate in developing and implementing new systems or system enhancements and monitor and evaluate the performance of implemented solutions from a business process perspective.
• Coordinate User Acceptance Testing (UAT) sessions, collaborate with Quality Assurance analysts, and ensure thorough validation of user acceptance criteria and business requirements before system implementation.
• Provide training and support to end-users on new systems, processes, or tools, ensuring smooth adoption and effective utilization, coordinating with the Learning & Development division as appropriate.
• Proactively engage with cross-functional internal teams and external vendors (such as FAST) to ensure alignment, shared success, and the achievement of project and divisional goals.
• Actively participate in and support various Innovation projects and divisional efforts, ensuring direct contribution to broader strategic objectives and transformative goals.
• Perform other duties as assigned, contributing to the overall success and initiatives of the Innovation Division.

MINIMUM QUALIFICATIONS

Education and Experience requirements at this level consist of:

• A bachelor's degree in business administration, information systems, computer science, business analysis, statistics, or a closely related field.
• PLUS, 4 years of professional experience in business analysis, project management, or a related field.
• OR an equivalent combination of education and experience, substituting one year of paraprofessional experience in business analysis, project management, process improvement, or a related field for each year of the required education.

PREFERRED QUALIFICATIONS

• Advanced degree in business administration, information systems, business analytics, or a related field.
• Certification in business analysis (e.g., CBAP, PMI-PBA, CCBA).
• Proven experience using Lean, Six Sigma, or other process improvement methodologies.
• Experience managing project plans, timelines, and budgets within Agile environments.
• Proficiency with business process modeling tools (e.g., BPMN, UML).
• Experience collaborating with external vendors (such as FAST) on large-scale technology or business transformation projects.
• Strong written and verbal communication skills, with the ability to convey technical information to diverse audiences and facilitate meetings, workshops, and presentations.
• Experience mentoring peers, conducting peer reviews, or supporting team-wide quality and standards initiatives.

PHYSICAL DEMANDS

Ability to sit and stand for extended periods of time. Exhibit manual dexterity and hand-eye coordination to operate a computer, keyboard, photocopier, telephone, calculator and other office equipment. Ability to see and read a computer screen and printed material with or without vision aids. Ability to hear and understand speech at normal levels, with or without aids. Ability to communicate clearly. Physical ability to lift up to 15 pounds, to bend, stoop, climb stairs, walk and reach. Duties are normally performed in an office environment with a moderate noise level

SPECIAL REQUIREMENTS

Travel may be required for this position. Applicants may need to have reliable transportation and be willing and able to perform all job-related travel. Possession and maintenance of a valid Oklahoma State Driver's License is also required.

Oklahoma Tax Commission's normal work hours are Monday through Friday, 7:30am to 4:30pm. This schedule may require minor flexibility based on the needs of the agency.

The primary work location will be on-site at the Oklahoma Tax Commission. Occasionally, telework may be requested based on the needs of the agency, division, and section. If applicable, applicant must be willing and able to work on-site with occasional telework at an off-site location, generally in the applicant's home. To work remotely, an applicant must have a secure internet connection and a dedicated telephone (landline) or smart phone device during scheduled working hours.

This position has access to Federal Tax Information (FTI) and is required to uphold the strictest standards of confidentiality as an essential part of its job responsibilities. This includes safeguarding all tax information obtained from records, files, tax returns, and departmental investigations, whether in paper, electronic, or verbal form.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

All offers of employment will be contingent upon successful completion of a fingerprint-based background check, reference check and federal and state tax compliance check.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer