Fully Remote Customer Service Agent

Make an Impact Through Meaningful Work (and Actually Enjoy Where You Work)

At Disabled Veteran Solutions (DVS) were not just answering calls-were helping people access critical government-based programs in security health & human services and state benefits. Every conversation matters and the support you provide can genuinely change someones day.

Were looking for dedicated professional and people-first Inbound Customer Service Representatives who want meaningful work a strong remote culture and a team that actually has each others backs.

This is a fully remote role so you can do your best work from the comfort of your own space-no commute no office distractions just a focused environment where you can thrive.

Training

• Training: First two weeks (structured onboarding to set you up for success)
• Training Schedule: 9:00 AM 4:30 PM EST

What Youll Be Doing

Youll be the first point of contact for individuals who rely on essential services. Your role is to bring clarity calm and solutions-every single day.

Responsibilities include:

• Answering inbound calls and delivering a positive solution-focused customer experience
• Assisting with basic technical troubleshooting and creating support tickets when needed
• Scheduling appointments at designated service locations
• Accurately documenting all customer interactions including inquiries concerns and resolutions
• Conducting follow-up calls to ensure issues are resolved and customers stay informed
• Providing consistent high-quality service in a structured supportive environment

What Were Looking For

We want people who are dependable thoughtful and comfortable working independently while staying connected to a remote team.

Required qualifications:

• High school diploma or GED required (additional education preferred)
• Prior remote customer service experience especially in call-based environments
• Strong verbal communication skills and ability to quickly build rapport
• Ability to troubleshoot basic technical issues independently
• Comfort working remotely with minimal supervision
• Ability to read and follow directions completely
• Ability to complete an extensive credentialing and background check process
• In Depth understanding of web navigation computer applications multitasking (Microsoft Teams Outlook Word)
• Must be able to read understand and speak English fluently

Preferred:

• Bilingual (English/Spanish) candidates are strongly encouraged to apply

Technical & Work Environment Requirements

To set you up for success at home:

• Reliable high-speed internet connection (must be on ethernet connection no wi-fi)
• Private distraction-free workspace
• Ability to navigate computer systems efficiently

Schedule

• Regular schedule: Between 8:00 AM 8:00 PM MondayFriday
• You will be provided a full-time schedule 8-hour workday within the available window
• Consistent attendance and reliability are essential for success in this role
• Schedules are structured to support both business needs and work-life balance

Why Join DVS

Disabled Veteran Solutions is a nationally recognized leader in business process outsourcing and a certified Service-Disabled Veteran-Owned Small Business (SDVOSB).

But beyond the credentials heres what makes DVS different:

• A fully remote role-work where youre most comfortable and productive
• A supportive team-driven environment where people actually help each other succeed
• Meaningful work that supports Veterans military families and communities nationwide
• A culture that values reliability respect and growth
• Real opportunities for career advancement
• A workplace where your work has purpose-not just tasks

At DVS youre not just filling a role-youre joining a mission-driven team that takes pride in doing things the right way together.

Ready to Join Us

If youre looking for a remote role where your work matters your team supports you and your effort is valued every day-wed love to hear from you.

Apply today and build a career with purpose at DVS.

A pre-employment drug screening and criminal background check are required prior to employment.

Required Experience:

Unclear Seniority