Onsite Assistant Community Manager (NVA111026)

Description

Company Summary

RealManage is a leading national community association management company serving homeowners associations (HOAs) condominium associations cooperatives luxury high-rises municipal utility districts master-planned communities and nationally recognized developer and builder clients. RealManage is proud to be recognized on the Inc. 5000 list of Americas fastest-growing private companies and ranked among the top firms in the community management industry. We combine experienced people innovative technology and proven practices to help communities thrive.

At RealManage The RM Way is our service identity - something we live every day. It provides a shared definition of what great looks like a common language for coaching and recognition and a standard every associate can own. It guides how we serve our clients how we serve each other and how we grow.

Our commitment to an exceptional associate experience is reflected in RealManage being Great Place to Work Certified . We believe exceptional client experiences start with our associates and we foster a workplace where people are supported encouraged to grow and empowered to deliver outstanding service.

Join RealManage and be part of a values-based organization where The RM Way shapes how we serve work grow coach and recognize one another every day - while making the communities we manage stronger because RealManage is there.

Our Guiding Values

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied always learning and always growing. At RealManage we are always getting better.

Responsibilities

• Receives and responds to incoming calls from homeowners Board members and vendors. Follow through on various requests while maintaining records
• Processes and distributes incoming and outgoing mail for the office and Associations.
• Prepares and assists General Manager with monthly board packages and in-house mailings
• Deed Restriction Letters: Produce and track letters based on the site inspections. Maintain violation log both active and resolved
• Renewals: Track expiration dates on all agreementsfor assigned associations (landscape maintenance pool maintenance janitorial etc.) solicit bids for renewal renew the agreementswith current vendor if requested and/or assist the bid packet preparation. Ensure that all agreementsare fully executed and are appropriately filed
• Meeting Notice Preparation: Assist with the preparation of the Board Meeting Packets and Annual Members Meeting Packets in accordance with the associations bylaw notice requirements
• Attendance at Meetings: Attend Board Meetings and Annual Members Meetings as needed to assist the Association Manager and to record minutes
• Prepare Minutes: Draft meeting minutes and make additions/changes as directed by the Association Manager and Board Members for assigned associations. Manage the approval process of the minutes by the Association Manager and circulate to the Board of Directors within thirty days of the meeting
• New Board Member Packets: Prepare and fulfill the New Board Member Packet(s) within two (2) working days of the Annual Members Meeting
• Maintenance of Corporate Records: Maintain and update the corporate records and minutes books for assigned associations
• Committee Coordination: Manage the volunteer process for assigned associations and maintain a data file of volunteers for each committee and manage committee requests
• Filing: Set up files for new associations as assigned and maintain association files per standard office procedures
• Research and Coordination: Assist the Association Manager with researching resident requests securing locations and dates for meetings
• Proofread all community correspondence
• Plus other work-related tasks as needed

Disclaimer

This description is not intended to be an exhaustive list of duties. Responsibilities may evolve based on Board direction and community needs. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.

• Associate degree required.
• Minimum of one (1) year(s) Homeowner Association (HOA) Management experience required
• Previous onsite management experience strongly preferred
• Strong interpersonal supervisory and customer service skills are required.
• Able to set priorities plan organize and delegate effectively.
• Strong written and verbal communication skills. Must have command of the English language both written and verbal.
• Excellent phone etiquette.
• Ability to work effectively under time constraints and deadlines.
• Ability to read understand and explain financial statements including balance sheets income statements and general ledger.

Physical Requirements

• Ability to sit for prolonged periods at a desk and work on a computer.
• Ability to occasionally stand walk bend or reach as needed.
• Ability to lift or move objects up to 1015 pounds (e.g. files office supplies).
• Manual dexterity to operate a computer keyboard mouse telephone and other office equipment.
• Visual acuity to read printed materials spreadsheets and computer screens.
• Hearing and speech ability to communicate effectively in person by phone and in virtual meetings.
• Ability to work in a standard office environment with moderate noise levels.
• Ability to work a standard schedule with occasional extended hours as required.

Pay and Benefits

$50000 annually

Benefits include

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High-Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 11 paid Holidays

EEO & Values Statement

RealManage is a values-based equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

ADA Statement

Required Experience:

IC