Campus Reception Supervisor

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Eliza Jennings, a nationally recognized leader in person-centered care, is seeking a Campus Reception Supervisor to join our team at The Renaissance in Olmsted Township. This role oversees the day-to-day operations of all reception areas, including Health Center, Assisted Living, and Campus Reception (Security), while also performing administrative duties at the Health Center Reception Desk. This is a key leadership role in ensuring a safe, welcoming, and professionally staffed environment for all residents, visitors, and employees.

Key Responsibilities:

• Oversee all reception operations across the campus, including scheduling and supervising staff
• Perform receptionist and administrative duties at the Health Center Monday through Friday
• Ensure 24/7 coverage of Campus Reception (Security) desk
• Recruit, hire, train, and manage reception and security staff
• Greet and assist residents, visitors, and team members with professionalism and warmth
• Manage incoming and outgoing phone calls, messages, and mail
• Coordinate meeting room calendars and manage package delivery logs
• Respond to emergency alarms (medical, fire, etc.) and follow appropriate protocols
• Maintain compliance with HIPAA, Residents' Rights, and all local/state/federal regulations
• Serve on the Safety Committee and follow up on assigned actions

Qualifications:

• Strong interpersonal and customer service skills
• Proficient in Microsoft Office; familiarity with Kronos and ECIN a plus
• Strong organizational and multitasking abilities
• Ability to supervise staff and lead with professionalism
• Previous experience in a comparable receptionist, administrative, or supervisory role
• High school diploma or equivalent; additional education preferred

Physical Requirements:

• Must be able to lift up to 20 lbs
• Able to sit, stand, and use electronic communication devices in an office setting

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person