Customer Success Advocate - Northwest
$78k - $85kMotorola Solutions
- # Customer Success Advocate - NorthwestApply: Colorado Remote Work: Washington, US Offsite: Iowa, US Offsite: Wyoming, US Offsite: California Southern, US Offsite: Full time: Posted Today: R66776## **Company Overview**At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.## **Department Overview**The Motorola Solutions Rave and Command Center Software Customer Success team plays a critical role in realizing Motorola Solutions’ mission to connect people in the moments that matter. Our team ensures that Rave and the Command Center Software portfolio delivers measurable value to public safety agencies and enterprises by driving deep product adoption, workflow optimization, and long-term customer loyalty. Within this organization, Customer Success Advocates focus on our most critical and complex customers, acting as trusted advisors who align Motorola Solutions’ capabilities with each customer’s strategic priorities. CSAs use data, product expertise, and a deep understanding of customer operations to guide stakeholders through advanced use cases, maximize the impact of our mission-critical solutions, and strengthen multi-year partnerships. We partner closely with Sales, Product, Deployment, and Support teams across Motorola Solutions to translate our mission-critical technology into outcomes that protect communities and streamline operations. By being customer-obsessed and data-informed, the Customer Success organization helps customers fully integrate our solutions into daily operations, maximize their investment, and advocate for Motorola## Job DescriptionThe Customer Success Advocate is a front-line, customer-facing role responsible for ensuring that customers realize the full value of Motorola Solutions’ hybrid-cloud portfolio. This role focuses on driving product adoption, advancing workflow maturity, and strengthening long-term relationships. Success is measured by the ability to turn technology investments into measurable outcomes through high adoption, retention, and customer advocacy. As a Customer Success Advocate, you will manage a portfolio of customers within an assigned region, working under the guidance of the Senior Manager, Regional Customer Success. You will engage end users and key stakeholders to ensure our solutions are successfully onboarded, configured for real-world workflows, and consistently used in mission-critical scenarios. **Responsibilities/Expectations:*** Reducing Time to First Value for new deployments.* Moving customers through increasingly advanced usage tiers.* Identifying risks to adoption and retention early and driving mitigation plans.* Surfacing expansion and cross-sell opportunities based on usage and outcomes. **Customer Engagement & Adoption:*** Build and maintain strong, trusted relationships with operational leadership and end users across your assigned customer portfolio.* Lead regular customer touchpoints (e.g., onboarding, QBRs/EBRs, health checks) to review usage, outcomes, and future needs.* Ensure customers and key work partners clearly understand the “why behind the buy” and that configurations align to their operational goals and workflows.* Drive high adoption of licensed features, with specific focus on daily active usage and mission-critical workflows. **Workflow Maturity & Value Realization:*** Apply a “Good-Better-Best” framework to guide customers from basic use to advanced, integrated workflows.* Use usage statistics and customer feedback to recommend configuration changes, workflow enhancements, and best practices.* Partner with customers to define success criteria, baselines, and measurable outcomes (e.g., response times, call handling efficiency, situational awareness).* Document and communicate customer success stories, including measurable impacts and operational improvements. **Health Monitoring & Risk Management:*** Monitor account health via adoption, license activation, utilization, and customer feedback data.* Identify early warning signs of churn risk or declining engagement and execute mitigation plans in partnership with the Senior Manager and cross-functional teams.* Capture and escalate customer issues, blockers, and product gaps to the appropriate internal teams (Support, Product, Deployment) to drive resolution. **Cross-Functional Collaboration:*** Collaborate closely with Sales, Deployment, Product Activation, and Support to ensure a seamless customer experience from deployment through renewal.* Provide structured feedback to Product and Sales on customer needs, feature requests, and usage trends.* Support Sales in renewal and expansion cycles by providing adoption insights, success stories, and risk assessments. **Preferred Skills:*** Public Safety / Government Technology Experience: Familiarity with public safety operations, PSAPs, 9-1-1 call handling, or government technology environments.* Customer Success & Adoption Skills: Experience driving product adoption, conducting regular customer reviews, and managing a book of business against specific KPIs (e.g., adoption, retention, satisfaction).* Data & Tools Fluency: Comfort using CRM and BI tools (e.g., Salesforce, Gainsight, Tableau, or similar) to monitor account health, user behavior, and adoption trends.* Communication & Influence: Strong verbal and written communication skills, with the ability to translate data and product capabilities into clear customer value and recommended next steps.* Problem-Solving & Ownership: Ability to proactively identify risks, propose solutions, and drive follow-through with internal teams and customers.* 1+ years of professional experience in Customer Success, Account Management, Technical Account Management, Support, or a related customer-facing role, and experience working with SaaS, cloud, or mission-critical technology products. **Travel Requirements:*** Potential 25% travel within the assigned region, as needed for on-site customer meetings, regional events, and internal collaboration. Target Base Salary Range: $78,000 - $85,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.## Basic Requirements* Bachelor’s Degree in Business, Communications, Public Safety, Information Technology, or a related field; or equivalent practical experience.* Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.## Travel RequirementsNone## Relocation ProvidedNone## Position TypeExperienced## Referral Payment PlanYes**Our U.S. Benefits include:*** Incentive Bonus Plans* Medical, Dental, Vision benefits* 401K with Company Match* 10 Paid Holidays* Generous Paid Time Off Packages* Employee Stock Purchase Plan* Paid Parental & Family Leave* and more!
- J-18808-Ljbffr Motorola Solutions
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Customer Success Advocate - Northwest in Brooklyn, NY vacancy
- Motorola Solutions is seeking a Customer Success Advocate to drive adoption of our hybrid-cloud portfolio in the Northwest. You will onboard customers, configure workflows for real-world use, and maintain long-term relationships with key stakeholders. You will manage a...SuggestedRemote job
$70k - $75k
The Customer Success Advocate (CSA) is a foundational member of a newly built team within our Customer Success organization, responsible for the ongoing health, satisfaction, and retention of a defined portfolio within Carestream Dental's installed software customer base...SuggestedImmediate start$19.1 - $33 per hour
Join Esri as a Customer Service Representative, a key contributor to delivering exceptional experiences for our customers worldwide. In... ...ability to collaborate across teams to help customers achieve success with Esri’s solutions. This position offers opportunities for professional...SuggestedWork at officeWorldwide- Job Description CEHQcurrently has an excitingCustomerSuccess Advocate opportunity| Raleigh, NC or Carrollton, TX Carrier Enterprise (... ...residences and businesses in their respective markets. CE offers customers a wide range of HVAC/R product lines, competitive pricing,...SuggestedHourly payFull timeTemporary workPart timeFor contractorsWork at officeRemote work
- DTNA is seeking a Customer Experience Advocate to own post-sale relationships for fleet accounts, ensuring uptime and proactive support. You’ll coordinate breakdown resolutions, onboard new customers to Detroit's digital tools, and collaborate with Service, Parts, Sales...Suggested
- Baldwin Cooling, Heating, Plumbing, and Electrical in Daphne, AL is seeking a motivated Customer Support specialist to handle incoming calls, manage estimates, and coordinate schedules. You will build lasting relationships with customers, renew maintenance agreements,...Work at office
- Northwest Immigrant Rights Project (NWIRP) seeks a full-time bilingual Staff Attorney to join the Community Outreach Unit across NWIRP’s four offices, with a preference for Granger or Wenatchee locations. The attorney will provide direct representation and outreach to immigrant...Full time
- ...truly make a difference, we hope you will consider joining our team. Family AdvocateThe Family Enrichment Center is seeking a Family Advocate for a Family Enrichment Center (FEC) that will be opening in the Bedford Stuyvesant area in Brooklyn. The Family Enrichment...Local area
Little Flower Children and Family Services of New York
Brooklyn, NY1 day ago - ...referrals, and help parents access resources. Responsibilities include data entry in ChildPlus, conducting Home Visits and Parent/Teacher Conferences, and coordinating parent engagement activities per program requirements. #J-18808-Ljbffr Northwest Iowa Community College
- ...available options regarding information and referrals; court, law enforcement, medical and social services advocacy/accompaniment. Advocating that the rights of the victims/survivors of domestic and sexual violence are being met. Gather information and data pertaining to...Flexible hoursWeekend work
Ywca Mv
Brooklyn, NY2 days ago - ...The Victim Advocate provides trauma-informed advocacy, emotional support, safety planning, and resource navigation for youth and families served through Project RISE: Youth Victim Support & Learning Initiative. Reporting to the Program Director, the Victim Advocate helps...Immediate start
Roc Royal Inc
Brooklyn, NY4 days ago $21.98 - $24.18 per hour
...Salary: $21.98 - $24.18/hr Position Summary: The Parent Advocate will provide concrete support to parents as they engage with the... ...to parents to make meetings more effective and planning more successful. Meet with families during Family Time (Family Visiting)...Local areaChildren's Aid Society
Brooklyn, NY4 days ago$18 per hour
...Organization: Youth Advocate Programs, Inc. Job Title: Advocate Position Start Date: 03/30/2026 Job Description Status: Part Time Hourly FLSA Classification: Non-Exempt Summary of the Position: Hourly, Part Time Time position serving youth and families throughout Monroe...Hourly payWeekly payPart timeWork at officeFlexible hoursCoordinated Care Services Inc
Brooklyn, NY1 day ago- Benefits include: State of TN Health Insurance, State of Tennessee Retirement, Work Schedule: 8:00 am-4:30 pm, 5 days per week, 45 weeks/75 hours bi-weekly Position Responsibilities: Be familiar with all aspects of the Head Start Program, including the Performance Standards...Night shift
SWHRA
Brooklyn, NY17 hours ago $24.88 per hour
...All Jobs Sexual Assault On-Call Advocate Schedule: one weekday a week and one weekend a month (plus more if filling in) Pay Range: $2... ...available resources that support cultural values, beliefs, and customs, and honor the lived experience of every survivor accessing support...Immediate startShift workWeekend workWeekday workWashington State Coalition Against Domestic Violence
Brooklyn, NY2 days ago- ...thousands of Indiana children, families, and adults from day one. Firefly Children & Family Alliance is currently seeking a Survivor Advocate to join our Survivor Services team. As a Survivor Advocate, you will work in the community to provide direct support, education,...Temporary workLocal area
Firefly Children and Family Alliance
Brooklyn, NY1 day ago $50k
...District Attorney’s Office anticipates a full-time Victim Witness Advocate position opening. The VWA is responsible for providing crisis... ...and paid parental leave. All job offers are contingent upon successful completion of background check.All positions serve at the...Full timeWork at officeBerkshire District Attorney
Brooklyn, NY1 day ago- ...training and tools in the world to help serve our valued customers. In this remote Healthcare Advocate role , you'll take as many as 50 - 70 calls per day... ...OR account management experience Experience with successfully working in a remote, home - based environment,...Full timeWork experience placementSeasonal workRemote workWork from homeFlexible hoursShift work
TaskUs
Brooklyn, NY2 days ago - ...with a community of engineers and creatives. We are building a first-principles, fast-paced team focused on delivering exceptional customer experiences across phone, email, and text channels. As part of the Member Experience team, you will troubleshoot member issues,...
Speedrun Talent Network
Brooklyn, NY1 day ago - ...FUNCTION OF THE POSITION: The Parent Advocate supports parents with children in foster care to understand and navigate the foster care... ...inform and support parents. Contribute to defining and achieving success for this effort to build effective and meaningful roles for...Work at officeLocal areaFlexible hours
SCO
Brooklyn, NY4 days ago - ...The Victim Advocate provides trauma-informed advocacy, emotional support, safety planning, and resource navigation for youth and families served through Project RISE: Youth Victim Support & Healing Initiative. Reporting to the Program Director, the Victim Advocate helps...Full time
Coordinated Care Services Inc
Brooklyn, NY17 hours ago - ...and local hospitals throughout the metro Oklahoma City area. The YWCA Oklahoma City is currently seeking Domestic Violence Shelter Advocates for daytime and overtime shifts. We have both full-time and part-time positions open. We are seeking dynamic professionals who are...Full timePart timeLocal areaImmediate startMonday to FridayShift workNight shiftWeekend workDay shiftWeekday work
YWCA OKC
Brooklyn, NY1 day ago $45.5k - $50k
...helping students discover their full potential? Join the University of Maine and the University of Maine at Machias as a Student Success Advocate. Do you believe in meeting students where they are and supporting them through both successes and setbacks? In this 12-month,...Temporary workVisa sponsorshipUniversity of Maine
Brooklyn, NY17 hours ago- UPMC West Shore is seeking a Patient and Family Concierge to enhance the patient and family experience within the hospital setting. You will work alongside Patient Care Technicians and professional staff nurses, performing bedside, stocking, and administrative tasks as...Full timeMonday to FridayDay shiftAfternoon shift
UPMC
Brooklyn, NY1 day ago $20.98 - $26.23 per hour
...Overview VNS Health Family Advocates embody our core values of Empathy, Integrity, and Agility by helping children and their families access life changing resources whether it's basic needs of housing and public assistance or community resource programs that support...Temporary workWork experience placementWork at officeFlexible hoursVNS Health
Long Island City, NY17 hours ago$22.34 - $27.22 per hour
...Center Based Option, the Family Development Advocate (FDA) will provide the required family... ...interact with the public and provides customer service by phone, email and in person,... ...will be those that must be met to successfully perform the essential duties of the position...Work experience placementAfternoon shiftWeekday workPacelabdc
Brooklyn, NY3 days ago- Neighborhood Legal Services of Los Angeles County (NLSLA) is seeking an Attorney (UD) for the PEHP to defend tenants in eviction cases and provide critical legal advocacy. You will handle all stages of litigation, report to the Supervising Attorney, and work in a hybrid...Remote work
$4,416.67 per month
...support services. Familiarity with Title IX regulations, the Clery Act, and trauma-informed care principles. Certification as a victim advocate through the National Organization for Victim Assistance (NOVA) or a comparable credentialing body. Master’s degree preferred , or...Permanent employmentFull timeWork at officeNight shiftWeekend workAfternoon shiftTexas State
Brooklyn, NY2 days ago$17.54 - $21 per hour
...Human Services, has an exciting new position at our Mission Lodge program. We are seeking an experienced individual to serve as an Advocate for on-call/weekend shifts , helping us to provide a safe, purposeful environment while providing critical support to residents....Hourly payShift workWeekend workMissions Inc
Brooklyn, NY1 day ago$48k - $52k
...Description POSITION TITLE: Family Advocate SALARY RANGE : $48,000 - $52,000 annually... ...QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to... ...SKILLS, KNOWLEDGE AND ABILITIES Outstanding customer service, interpersonal communication,...Full timeWork at officeFlexible hoursCacgroc
Brooklyn, NY3 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Success Advocate - Northwest. Be the first to apply!
Related searches