Front Desk Agent

Job Description

Job Description

Position Summary:

This position is responsible for conducting all nightly audit-related duties while answering the phones and using the hotel’s front desk reservation and computer systems for checking guests in and out in accordance with company standards.

Pre-Requisites (Requirements):

• Must be proficient in the use of common Windows-based programs, including Microsoft Word and Excel.
• Ability to operate company issued hand-held electronic devices such as tablets as required for business purposes.
• Must be able to operate basic office machines, i.e., copier, fax, printer, electronic key machine, etc.
• Must display very good organization and time management skills.
• Must have excellent communication and interpersonal skills with the ability to interact with many different personalities.
• Must have sound judgment and discretional skills and be able to work with little or no supervision.
• Must be able to consistently work under pressure and simultaneously prioritize multiple projects.
• Must be able to work with sensitive and confidential material.
• Must be able to obtain valid, current and non-probationary driver’s license if required to operate hotel shuttle/van.
• Obtain any locally required certifications.

Work Environment & Context:

• Must be able to stand for extended periods, often for a minimum of 2 hours at a time.
• Must be able to maneuver through all areas of the front office.
• Must be able to lift up to 20 pounds and carry up to 10 pounds.
• Must be able to bend, reach, kneel, twist and grip items while working at assigned area.
• Must have the manual dexterity and coordination to operate office equipment, including computers, fax machines and photocopier.
• Must be able to adjust to changing priorities and simultaneously complete multiple assignments despite interruption