Property Management Customer Service Coordinator

Job Description

Job Description

Looking for a role where providing exceptional customer service is at the heart of what you do? Join our team as a Customer Service & Administrative Support professional! In this role, youll be the first point of contact for tenants, vendors, and team members while also supporting day-to-day property management operations behind the scenes. If you enjoy helping people, staying organized, and keeping things running smoothly, wed love to meet you.

What Youll Do:

Deliver friendly, responsive, and professional customer service to tenants, vendors, contractors, and team members.
Serve as a go-to resource for questions, requests, and follow-up communications.
Support property management operations by managing and tracking Certificates of Insurance (COIs) to ensure compliance and accurate documentation.
Assist with preparing lease agreements, addenda, and other property-related documents.
Maintain organized electronic and physical records, ensuring files are accurate and up to date.
Help coordinate tenant and vendor communications, including renewals, expirations, and document collection.
Provide administrative support including scheduling, correspondence, data entry, and general office coordination.
Assist with process improvements and special projects as needed.

What Were Looking For:

2+ years of experience in customer service, administrative support, or office coordination.
Strong communication and interpersonal skills with a customer-first mindset.
Excellent attention to detail and organizational skills.
Ability to manage multiple tasks while maintaining accuracy and professionalism.
Proficiency in Microsoft Office (Word, Excel, Outlook) and comfort learning new software systems.
Real estate or property management experience is a plus, but not required.
Positive attitude, strong teamwork skills, and a willingness to jump in where needed.

We offer a supportive, team-oriented environment where customer service and collaboration are highly valued. This is a great opportunity for someone who enjoys building relationships, solving problems, and providing operational support that helps the entire team succeed.