Director-Technology - Salesforce

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.Join AT&T and help shape the future of communications and technology that connect the world. We value innovators who seek to explore the unknown and challenge the status quo. Bring your bold ideas and fearless spirit to redefine connectivity and transform how people share stories and experiences. At AT&T, you won’t just imagine the future—you’ll build it.OverviewLead the architecture and delivery of enterprise-scale, AI-driven Salesforce solutions within a complex telecom environment. This role drives CRM transformation, legacy modernization, and real-time data integration across BSS/OSS systems.What You’ll DoArchitect and implement scalable, high-availability Salesforce solutions supporting large subscriber data volumesLead migration from legacy CRM and telecom platforms into a unified Salesforce architectureEmbed AI/ML, automation, and generative AI into core platform design and developmentDesign and manage large-scale data migrations (ETL, data quality, validation, and governance)Build real-time and batch data pipelines for billing, usage, and customer dataDefine API and integration strategy (REST, event-driven, middleware) across enterprise systemsIntegrate Salesforce with BSS/OSS, billing, network, and operational platformsApply AI-driven analytics for churn prediction, outage detection, and demand forecastingEnforce security, IAM, and compliance with data privacy and telecom regulatory standardsDrive DevOps, CI/CD, and AI-assisted development to improve delivery speed and qualityServe as the key liaison between executive stakeholders, technical teams, implementation partners, and internal users to ensure successful Salesforce delivery and adoption.What You Bring10+ years in enterprise architecture, including Salesforce transformation leadershipProven experience migrating legacy systems to Salesforce at scaleDeep expertise in Salesforce architecture, data modeling, and performance optimizationStrong telecom domain experience (BSS/OSS, billing, network systems integration)Experience with API design, event-driven architecture, and middleware (e.g., MuleSoft)Hands-on knowledge of Generative AI, RAG, MCP, and predictive analytics applicationsExperience handling high-volume, real-time data processing environmentsSalesforce Certified Application Architect or System ArchitectSalesforce Platform Developer IIEducation/Experience: Bachelor’s degree (BS/BA) desired in Computer Science. 10+ years of related experience.Supervisor:Yes Our Director-Technology jobs earn between $188,100.00 - $316,000.00 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits:Medical/Dental/Vision coverage401(k) planTuition reimbursement programPaid Parental LeavePaid Caregiver LeaveAdditional sick leave beyond what state and local law require may be available but is unprotectedAdoption ReimbursementDisability Benefits (short term and long term)Life and Accidental Death InsuranceSupplemental benefit programs: critical illness/accident hospital indemnity/group legalEmployee Assistance Programs (EAP)Extensive employee wellness programsEmployee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phoneLong Term Grants and Deferred CompensationPaid Time Off and Holidays (based on date of hire, at least 28 days of vacation each year and 9 company-designated holidaysWeekly Hours:40Time Type:RegularLocation:Alpharetta, Georgia, USA:TX:Plano / W Plano Pkwy - Adm:3400 W Plano PkwySalary Range: $188,100.00 - $316,000.00AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.