Surgical Scheduler-PRN

Job Title

Surgical Scheduler

Job Description

Proficient in-patient scheduling, professional telephone etiquette and customer satisfaction in support of the mission of CUH. Surgical scheduler duties involve scheduling for hospital outpatient-based services, changing, and canceling appointments, to include other administrative duties as assigned. Interface as a direct liaison with patients and clinical staff at procedural locations to communicate patient results and scheduling needs. Support checkout office, scheduling patients for procedures after office visits. Provide accurate, detailed information to patients regarding test results and work with patients to reschedule procedures as needed. Take appropriate action in responding to questions from patients. Answer incoming calls, directing calls to the correct party, checking voicemails, and returning missed messages for scheduling requests.

Proficient in patient scheduling, professional telephone etiquette and customer satisfaction in support of the mission of CUH.

Surgical scheduler duties involve scheduling for hospital outpatient and inpatient based services, changing, and canceling appointments. Scanning of medical records into the EMR.

Interface as a direct liaison with patients and clinical staff to communicate patient results and scheduling needs. Enter telephone encounters into EMR.

Scheduling patients for procedures and or testing after office visits as assigned by Clinical Coordinators or Director.

Provide accurate, detailed information to patients regarding test results and work with patients to reschedule procedures as needed. Take appropriate action in responding to questions from patients.

Answer incoming calls, directing calls to the correct party, checking voicemails, and returning missed messages for scheduling requests.

Escalate operational, provider, or patient complaints along with other critical matters to leadership.

Strong emphasis on customer service.

Experience Required

0-2 Years Required

Education Requirements

HIGH SCHOOL OR GED

Salary Min ($)

USD $21.00

Salary Max ($)

USD $33.00

Cooper University Health Care