Customer Service Representative

American Concrete Products is a leading manufacturer of quality concrete products for various industries. We are currently seeking a Project Coordinator that will provide operations and customer service support function(s).


Primary Objective: Support Sales with estimates and provide post-sale customer service.

Critical Job Functions:

• Execute the production of estimates, price lists, proposals and solicit vendor quotes in order to bid projects.
• Review and interpret construction documents (plans, specifications) and perform quantity takeoffs for estimates.
• Communicates with Sales, Customers and Engineering Staff to ensure estimates are accurately submitted on deadline.
• Communicates directly with customers about delivery dates, price change orders, add-ons, accessories or new scope.
• Produces accurate bill-of-materials for estimates and/or structures being planned for production.
• Assists with ERP System Part Creation, Sales Order Entry, Part and B.O.M. Maintenance across all sites.
• Follows up on site-direct shipments from vendors, obtains and files Proof of Delivery (P.O.D.) and notifies customers.
• Maintain library of vendor price-lists to ensure documentation is accurate and up-to-date.
• Answer and return Customer phone calls in a timely manner and handle issues swiftly and professionally.

Attributes

• Ability to interpret technical documentation (i.e. Construction Documents).
• Ability to interface regularly with Customers over phone, email and web-conferences as needed.
• Resourceful and information seeking, does not assume information will be provided to perform critical tasks.
• Demonstrate ability to problem solve, think quickly and respond to Customers and Staff in a timely manner.
• Displays a sense of urgency and professionalism when handling difficult Customer service issues or requests.
• Ability to self-manage priorities and follow up with internal and external Customers.
• Displays pride in work product and work ethic, strives to meet or exceed expectations and achieve results.
• Self-starter who is engaged and interested in actively learning about the company's products and processes.
• Demonstrate enthusiasm and professionalism in every aspect of Customer and intercompany relations.

Requirements

• Strong communication skills (verbal and written).
• Strong analytical/critical thinking skills.
• Demonstrated proficiency in REVU Bluebeam required. AutoCAD/REVIT a major plus but not required.
• Manufacturing, engineering, mechanical and/or electrical control experience a major plus but not required.
• Construction Specifications Institute (CSI) Certified Document Technologist (CDT) accreditation a major plus but not required.
• 4-year undergraduate degree a plus but not required. Construction Management degree. a plus, but not required.
• Strong computer experience and knowledge in MS Suite (Word, Excel, PowerPoint), Microsoft Sharepoint.
• Job requires some out-of-town travel to jobsites and plants in other states, less than 10% of the time.

Benefits

• FULLTIME YEAR-ROUND WORK
• Medical, Dental & Vision Benefit's after 60 Days
• Competitive Compensation & Profit Sharing
• Available Over Time
• 401K with Match
• Internal promotional opportunities
• Company Sustainability - Since 1940

Enterprise Properties, Inc. and its subsidiaries are an equal opportunity employer that complies with EEOC rules and regulations. American Concrete Products is part of the Enterprise Properties, Inc Family Pre-Employment Drug Screen, Criminal Background check, Reference check & Employment Verification are all part of our hiring process.

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