Emergency Services Manager

The Emergency Services Manager is responsible for the overall planning, organizing, implementing, and controlling of all unit activities including nursing care, interdepartmental relationships, direction of department personnel as well as patient care and physician relations with the departmental activities. The Director will proactively participate in processes to guide patient care in the most efficient, productive, cost-effective manner possible, while ensuring high quality care. Is also responsible for the management of staff, meeting fiscal requirements, and compliance with accreditation organizations, along with Federal and State regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

QUALITY

Supports, role models and promotes an environment conducive with the Mission, Vision, and Values of the hospital and in accordance with the Service Excellence Standards of Behavior Demonstrates highly ethical conduct and moral behavior in personal and professional action and communication, consistent with the goals and objectives of Hillsboro Area Hospital Maintain confidentiality of all patients, hospital, or physician related information Focuses on quality standards. Create and participate in department and hospital performance improvement. Follows guidelines of safety (incident reporting) and staff health/infection control (illness reporting) Is knowledgeable of general hospital and department specific policies and procedures and assist with their review and updates. Ensures that the hospital Compliance Plan and all governmental rules and regulations are followed. Schedules and attends monthly meetings with VP to review Monthly Meeting agenda. Completes LEM 90 day plans timely.

SERVICE

Able to direct, delegate, initiate, coordinate, organize, set priorities, and evaluate personnel work assignments. Participates on committees, and special projects. Clearly identifies and responds to internal and external customer needs and requests. Works to exceed customer satisfaction. Monitors Patient Satisfaction Survey results and implements plans to meet patient-satisfaction goals. Generates confidence and sense of value in customer interaction. Able to create, implement, and evaluate goals and objectives, policies, and standards for department, as well as staff development. Applies the principles of time management, conflict resolution, problem-solving, and delegation. Develop good relationships with executive management, department managers, supervisors, and staff. Maintain knowledge and skills necessary to communicate and interact with patients, visitors, and staff in the following age groups: Infant, Pediatric/adolescent, Adult, Geriatric Delivers and/or oversees nursing care according to the Standards of Care defined within Illinois Nurse Practice Act. Assures all nursing staff members are competent to fulfill their assigned responsibilities. Is available for evening and weekend nurse manager on-call rotation. The ability to work in the nursing role to ensure the department has staffing to meet the needs of the patients and the organization.

PEOPLE

Values diversity, teamwork, and dignified treatment of all staff Evaluates unit staff for competency on an ongoing basis and educates and evaluates new staff performance. Conducts regular performance evaluations of direct report staff per policy time limits. Provides constructive feedback and coaching. Establishes and communicates clear expectations. Models open, clear and consistent communication, using a “win-win” philosophy to resolve issues. Demonstrates effective listening.

FINANCIAL

Remains knowledgeable and compliant with reimbursement, compliance and billing issues affecting the department. Makes recommendations for and actively participates in the operating and capital budget. Uses budgets and forecasts to improve financial performance. Schedules department hours to meet the needs of the patients and customers served, while maintaining appropriate productivity levels Initiates methods of cost containment.

GROWTH

Assists with staff development by coaching and mentoring in a supportive, professional manner. Provides for professional growth of staff through identification of needs, facilitation of educational efforts, and evaluation. Conducts monthly staff meetings, provides staff in-services. Schedules staff to attend CPR and complete Annual Competencies. Attend and pass nurse competency annually and/or as requested. Schedules staff to attend Quarterly Meetings Supports peers and those in managerial roles by “managing up” in conversations with staff. Builds relationships and teams for the achievement of goals. Creates developmental opportunities so that others can grow. Anticipates future trends and consequences. Initiative-taking in requesting necessary direction / education to complete assignments. Utilizes critical thinking processes to resolve issues in accordance with hospital philosophy. Assist in development and guide implementation of the departments and the facility’s marketing plan. Other duties may be assigned and are subject to change with or without prior notice. (The above statements describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by Hillsboro Health.) Requirements

EDUCATION AND/OR EXPERIENCE

Graduate of accredited nursing school Three years of emergency nursing experience preferred. Ability to pass specific competencies for this position. Ability to work under pressure with tight time constraints. Better than average human relations and organizational skills

CERTIFICATES, LICENSES, REGISTRATIONS

Maintain current Illinois RN Licensure Associate Degree in Nursing required. Bachelor’s degree in nursing preferred. CPR, ACLS, PALS, TNCC or TNS required, or be willing to obtain. Additional certifications may be required.

PHYSICAL DEMANDS

Prolonged, extensive, or considerable sitting, standing, and walking. Required to climb, balance, stoop, and kneel. Required to use arms, hands, and fingers for repetitive grasping, pulling, and pushing and feeling. Frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Any workload exceeding 50 pounds will require assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT

Works in a well-lighted, climate controlled, office setting. Eyestrain and other conditions from use of computer screen may occur. May be exposed to communicable diseases, hypodermic/IV needles, unpleasant sights, odors, and materials. The noise level in the work environment is quiet to moderate.

CORPORATE COMPLIANCE

Receives training and/or attends necessary meetings to meet the criteria as outlined in Hillsboro Health’s Corporate Compliance Plan and Code of Conduct. Understands the responsibilities related to compliance and knows how to contact the Corporate Compliance Officer should there be any instance of question or concern regarding fraud and/or abuse.

BENEFITS

Please use the link below to visit our website for a list of benefits offered. Additional Information #J-18808-Ljbffr Hillsboro Health