Retirement Plan Consultant

FuturePlan is the nation's largest third-party administrator (TPA) of retirement plans, partnering with advisors in all 50 states. FuturePlan delivers the best of both worlds: high-touch personalized service from local TPAs backed by the strength and security of a large national firm, Ascensus. Our roots go back decades, with nearly 30 outstanding legacy firms now joined together to deliver unmatched levels of service, innovation and expertise to a fast-growing client base from coast to coast. The FuturePlan team includes more than 500 credentialed plan professionals, 60 actuaries, and one of the industry's largest in-house ERISA teams. Learn more at FuturePlan.com.

Job Description

Section 1: Position Summary

Serve as a resource to plan sponsors and financial advisors for matters related to ERISA compliance, plan design and governmental reporting. This person is the single point of contact for employer, financial profession and plan sponsor for their accounts. A Retirement Plan Consultant is able to handle client meetings both on video and via phone. This position requires advanced knowledge of plan design, testing, 5500's, loans and distributions and can assist on plan operation and document updates.

Section 2: Job Functions, Essential Duties and Responsibilities

• Provide timely, exceptional customer service, including problem solving and issue resolution with minimal inconvenience to clients
• Provide effective verbal and written communications in a clear, concise and informative manner
• Act as a mentor to Retirement Plan Coordinators to meet or exceed defined business targets, firm goals and client obligations, as applicable
• Assist clients initial and ongoing plan design and document support, including comprehending their obligations with IRS and Department of Labor regulations
• Assist clients in meeting all IRS and Department of Labor deadlines necessary for qualified retirement plan
• Maintain up-to date knowledge of present legislation and proposed legislative changes with regard to ERISA law through self-study and company-sponsored training sessions
• Accountable for communicating valuation reports, participant statements and annual testing results to clients
• Review or perform, as needed, the annual testing for plans and communicate results with clients
• Work with assigned coordinator(s) to provide compliant and accurate valuation reports, participant statements, trust accounting, annual testing and reporting as applicable
• Accountable for coordinating work performed by FuturePlan operations on behalf of their client(s) for Audit requirements.
• Coordinate with all applicable parties, both internal and external, to ensure accurate conversion process for new clients (including but not limited to actuaries, financial advisors, attorneys)
• As applicable, work with assistant to coordinate and oversee activities that will ensure timely and accurate completion of book of business
• Assist with other tasks and projects as assigned
• Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
• Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always® should be visible in your actions on a day to day basis showing your support of our organizational culture.
• Assist with other tasks and projects as assigned

Section 3: Experience, Skills, Knowledge Requirements

• Bachelors degree preferred
• 3-5 or more years ERISA experience in the retirement industry
• Experience in evaluating financial data required
• Experience in Relius software desirable, but not required
• Strong Word, Excel, and Outlook skills
• Strong written and oral communication skills
• Strong evaluation and problem solving skills
• Strong attention to detail and the ability to prioritize, manage tasks and meet in conjunction with business operations, including related ERISA compliance matters
• Ability to effectively plan and assign work and supervise staff
• Ability to work in a team environment to ensure common goal of providing exceptional customer service.
• Ability to react to change productively and handle other essential tasks as assigned.
• Ability to work well under pressure with multiple priorities and deadlines in a high stress environment.
• Ability to make reliable judgments concerning issues which, if mishandled, have the potential to create substantial financial and client relations liabilities for the company.
• Must possess strong facilitation, negotiation, and conflict resolution skills
• Ability to work in a fast-paced environment, handling multiple priorities.
• Ability to escalate issues to appropriate levels within an organization.
• Ability to work additional hours as necessary to meet business needs

Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.


For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual work space and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 MBps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying.

Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws ("Protected Status").