CQI Associate I - Patient Support Services

Continuous Quality Improvement (CQI) Associate I - Patient Support Services

Come join our "Family" and be part of providing healthcare in the community for the community. Carolina Family Health Centers, Inc. provides accessible and affordable health care with excellence where patients come first. Regardless of an individual's ability to pay or their insurance status, we believe that everyone deserves access to quality health care. As a nonprofit, federally qualified health center (FQHC), we strive to meet the needs of our community and breakdown barriers that prevent individuals from seeking health care. Our service offering includes primary medical care, behavioral health, pharmacy, and dental services in an integrated model that provides a comprehensive approach to care for our patients.

Position Overview: The Continuous Quality Improvement (CQI) Associate I - Patient Support Services supports the Population Health program through the provision of care coordination services (e.g., patient reminder calls and mailings, conducting annual health risk and comprehensive risk assessments, assisting with care gap and referral closure, etc.) This position offers a 40-hour workweek, no weekends, full benefits package, 12 paid holidays, bi-weekly pay.

Essential Tasks:

• Contact patients lost to care through phone, letter, or the patient portal and encourage them to return to care.
• Assess provider schedules for appointment availability, assist with phone call reminders, and provide outreach to patients to schedule needed examinations.
• Close the referral loop by obtaining radiology and specialty reports/office visit notes, marking the referral closed in the referral workqueue, and entering results in the electronic medical record.
• Track and provide outreach to prenatal care patients until the time of delivery.
• Assist with comprehensive risk assessments for identified patient populations. The results are recorded and communicated to the case managers and medical provider as directed.
• Assist medical providers in the completion of forms for insurance prior authorizations and medical supplies.

Schedule: Monday, Tuesday, Wednesday, Thursday, Friday 8 am 5 pm 8-hour shift Day shift

Physical Requirements: Individuals may need to sit or stand for long periods of time, occasional bending, stooping, lifting including of patients, reaching forwards and overhead. Possibly requires walking primarily on a level service for periods throughout the day. Both proper lifting techniques and frequent computer work are required. Must be able to travel freely in the local area; between clinics, hospitals, health departments, etc.

Benefits:

• 401(k) and match
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off Holidays
• Vision insurance

Job Type: Full-time

License/Certification:

• BLS Certification
• Valid NC Driver License
• Accredited program for Nursing Assistants (CNA)

Base Pay Overview: The starting pay for this position is $13.25 hourly. Please keep in mind that actual salary will vary based on various factors such as qualifications, skills, competencies, and proficiency for the roles.