Sr. Customer Experience Professional

Job Description The F-35 Customer-Funded Customer Service Representative (CSR) serves as the dedicated focal point for Lockheed Martin F-35 component repair operations. The role is responsible for end-to-end order management, customer communication, and execution coordination, ensuring delivery performance aligns with contractual requirements and customer expectations. This position is fully dedicated to Lockheed Martin F-35 work scope and includes specialized focus on program reporting, milestone tracking, and cross-site operational coordination. You will report to the Customer Professional Manager in Phoenix, AZ on a hybrid schedule. Training will be on-site full time Monday – Friday for the first 90 days. Position Overview Customer Management: Primary interface for customer, manage inquiries, lead communication cadence. Order Management: SAP order lifecycle, PO handling via Exostar, discrepancies resolution. Program Coordination: Liaison across Engineering, Logistics, Manufacturing; ensure ESD accuracy. Reporting: Deliver status, forecast, and performance reports. AOG/MICAP Support: Handle critical aircraft‑on‑ground situations. Milestone Tracker: Ensure compliance with required data fields and reporting standards. Continuous Improvement: Drive process improvements and standardization. Qualifications High School Diploma or GED; 5+ years experience with SAP, customer portals, Excel, and integrated systems. Preferred Qualifications Bachelor’s degree; customer‑facing experience; repair & overhaul experience. Key Competencies Strong communication, cross‑functional collaboration, problem‑solving, ability to manage multiple priorities, self‑motivated. Work Environment Standard professional office environment; up to 10% international travel. Benefits Of Working For Honeywell In addition to a competitive salary, leading‑edge work, and developing solutions side‑by‑side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This includes employer‑subsidized Medical, Dental, Vision, and Life Insurance; Short‑Term and Long‑Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 paid holidays. For more Honeywell Benefits information visit: #J-18808-Ljbffr Honeywell Aerospace