Maintenance Supervisor

Maintenance Supervisor

Associa is looking for a Maintenance Supervisor to join our team. The Maintenance Supervisor assists the Director of Facilities in overseeing and coordinating daily maintenance operations for Sun City Shadow Hills Community Association. This position is responsible for supervising maintenance personnel, coordinating work assignments, managing the department's maintenance tracking system, overseeing preventive maintenance programs, and ensuring community facilities, equipment, and common areas are properly maintained, safe, and operating efficiently.

The Maintenance Supervisor also coordinates outside contractors, supports special events, and promotes a safe, productive, and professional work environment while maintaining the Association's operational and service standards.

Leadership & Team Supervision

Supervise, direct, and support maintenance personnel in the performance of daily duties, ensuring work is completed safely, efficiently, and according to departmental standards.

Schedule, assign, and prioritize daily maintenance activities, work orders, and special projects based on operational needs.

Provide employee training, coaching, and ongoing performance feedback to promote accountability, teamwork, and professional development.

Monitor employee performance, attendance, and productivity, and communicate concerns or recommendations for corrective action to the Director of Facilities in accordance with Association policies.

Assist with employee scheduling, workload distribution, and coordination of staffing coverage, including special events and emergency maintenance needs.

Promote a respectful, professional, and collaborative work environment consistent with Association policies and applicable employment laws.

Assist the Director of Facilities with departmental budget monitoring, purchasing, inventory management, and cost-control measures within established authorization limits.

Facility Maintenance & Operations

Conduct routine inspections of community facilities, equipment, and common areas to identify maintenance needs, potential hazards, and necessary repairs.

Coordinate and oversee preventive maintenance programs, including routine and seasonal maintenance activities, to support equipment reliability and operational efficiency.

Oversee the maintenance, troubleshooting, and proper operation of building systems, including electrical, plumbing, HVAC, carpentry, painting, and general building repairs.

Coordinate daily swimming pool and spa maintenance operations, including equipment inspections, water quality monitoring, and compliance with applicable health and safety requirements.

Maintain appropriate inventory levels of maintenance supplies, equipment, and repair materials while promoting efficient purchasing and cost control.

Coordinate and oversee outside contractors and service vendors performing mechanical, electrical, plumbing, HVAC, and building repairs. Schedule services, monitor work quality, and verify satisfactory completion.

Provide supervision and operational support for community special events, including coordinating event setups, equipment, staffing, and breakdowns.

Assist with facility improvement projects, repairs, and renovations, ensuring work is completed according to established schedules and Association standards.

Perform or assist with hands-on maintenance activities as operational needs require, within the employee's training, qualifications, and applicable licensing requirements.

Safety & Regulatory Compliance

Promote and enforce safe work practices consistent with applicable Cal/OSHA regulations, Association policies, and established safety procedures.

Identify, document, and promptly report unsafe conditions, equipment deficiencies, workplace incidents, and potential hazards.

Ensure maintenance personnel receive appropriate safety instruction and properly use required personal protective equipment (PPE).

Coordinate appropriate responses to maintenance emergencies, equipment failures, and urgent facility issues, including after-hours situations when assigned.

Maintain accurate maintenance, inspection, repair, and safety documentation in accordance with Association policies and applicable requirements.

Ensure work requiring specialized certifications, permits, or professional licenses is performed by appropriately qualified personnel or licensed contractors.

Communication, Work Orders & Reporting

Manage the department's computerized maintenance management and work order tracking system, including creating, assigning, prioritizing, updating, and closing work orders.

Monitor outstanding maintenance requests, track completion timelines, and ensure work orders are properly documented and closed out in a timely manner.

Coordinate maintenance requests and daily work assignments with maintenance technicians, other departments, and Association management.

Prepare and provide regular reports regarding completed work, outstanding maintenance requests, equipment conditions, and departmental activities.

Communicate professionally with residents, employees, contractors, and management regarding maintenance concerns, project updates, and service requests.

Maintain accurate records of maintenance activities, vendor services, equipment repairs, and preventive maintenance schedules.

Escalate significant operational concerns, safety issues, and major repair needs to the Director of Facilities.

High school diploma or equivalent required.

Minimum of five (5) years of experience in building or facilities maintenance, including at least two (2) years of supervisory or team leadership experience.

Trade school education, vocational training, or equivalent technical experience preferred.

Experience working in a homeowners association, large residential community, commercial facility, or similar environment preferred.

Skills, Knowledge & Abilities

Demonstrated ability to supervise maintenance personnel, assign work, and coordinate daily departmental operations.

Working knowledge of electrical, plumbing, HVAC, carpentry, painting, swimming pool equipment, and general building maintenance practices.

Ability to diagnose maintenance issues, coordinate repairs, and determine appropriate corrective actions.

Strong organizational skills, including the ability to manage multiple priorities and meet operational deadlines.

Effective verbal and written communication skills when interacting with employees, residents, vendors, and management.

Proficiency in computerized maintenance management systems, work order tracking software, email, and basic computer applications.

Ability to interpret equipment manuals, maintenance procedures, safety instructions, and technical documentation.

Knowledge of workplace safety practices and the ability to follow applicable regulatory requirements.

Licenses & Certifications

Valid California driver's license may be required when driving is an essential function of the position, subject to Association policies and applicable law.

HVAC certification or relevant building maintenance certifications preferred.

Certified Pool Operator (CPO) or Aquatic Facility Operator (AFO) certification preferred, or required if applicable to assigned duties under governing regulations.

Ability to obtain additional job-related certifications or training as reasonably required by the Association.