Customer Service Representative- Inside Sales Dayton

Mueller Roofing Distributors has been a family run business since 1875, and we have built an outstanding reputation as a leading building materials distributor. We are driven to provide the highest level of customer satisfaction in all our work through outstanding quality service!

We are looking for a Customer Service/Inside Sales Representative to help take us to the next level!

Summary/Objective

Customer Service/Inside Sales Representatives greet customers and assist them in selecting products to purchase, sells products and services, quotes jobs and projects as requested, ensures deliveries get scheduled, processes orders & special orders as needed, and supports outside sales and the company in all selling/customer related activities.


Essential Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Welcome and greet customers through various communication channels.
• Market product offerings and events through telephone and digital communication.
• Enhances and maintains sales and relationships with existing customer accounts. Develops relationships with and gains sales with new and current customers. Strong customer service skills.
• Assess customer needs and offer appropriate products and solutions.
• Excellent multi-tasking skills and communication skills. Answers telephone for sales department. Quote prices and prepares sales orders.
• Company computer applications skills.
• Works with outside sales representatives to keep customer account activities up to date, and, to investigate and resolve customer problems.
• Support the outside sales team and perform various administrative tasks such as price quotes, orders, returns, and billing inquiries.
• Effective time management and detail oriented.
• Team player with willingness to learn and adapt to new situations.
• Authorized to work for any employer in the US without sponsorship for any length of time. Ability to pass a criminal background check and pre-employment drug test.
• Excellent multi-tasking, communication, and interpersonal skills. Bilingual in Spanish a plus!
• Additional responsibilities may apply.

Benefits of Joining our Team

• Competitive Wages
• Paid Time Off
• Company Paid Holidays
• Health Insurance and Prescription Drug Coverage
• Flexible Spending Accounts (FSA)- Medical and Dependent Care
• Dental Insurance
• Vision Insurance
• Company Paid Life Insurance
• Optional Group Life and Disability
• 401(K) with a Generous Company Match
• Career Training