Lead Customer Service Representative
PrideStaff
PrideStaff - - Responsibilities: Serve as a subject matter expert, assisting Customer Service Representatives with questions, processes, and escalations; Address customer inquiries, concerns, and requests with professionalism and empathy; Enter and manage orders, returns, and shipping updates using the companys ERP system; Handle escalated complaints, investigate issues, and ensure timely, effective resolutions; Collaborate with internal departments to meet customer needs and support daily operations
Vacancy posted 3 days ago
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