Lead Customer Service Representative

PrideStaff

PrideStaff - - Responsibilities: Serve as a subject matter expert, assisting Customer Service Representatives with questions, processes, and escalations; Address customer inquiries, concerns, and requests with professionalism and empathy; Enter and manage orders, returns, and shipping updates using the companys ERP system; Handle escalated complaints, investigate issues, and ensure timely, effective resolutions; Collaborate with internal departments to meet customer needs and support daily operations

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Vacancy posted 11 hours ago

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