Restaurant General Manager

Job Description

Job Description

Job Title: Restaurant General Manager

Job Summary:

The Restaurant General Manager (GM) is responsible for overseeing the daily operations of the restaurant, ensuring high-quality customer service, managing staff, and maintaining profitability. The GM leads the team, oversees financial performance, ensures compliance with health and safety regulations, and creates a positive dining experience for guests.

Key Responsibilities:

Operations Management

• Oversee all restaurant operations, including front-of-house (FOH) and back-of-house (BOH).

• Ensure a high standard of food quality, presentation, and service.

• Monitor inventory, place orders, and manage vendor relationships.

• Maintain cleanliness, sanitation, and compliance with health codes.

Financial Management

• Develop and manage budgets, including labor costs, food costs, and overall profitability.

• Analyze sales reports, implement strategies to increase revenue, and control expenses.

• Handle cash management, payroll, and financial reporting.

Staff Leadership & Development

• Hire, train, and develop employees to ensure a high-performing team.

• Create work schedules and manage labor to meet operational needs.

• Conduct performance evaluations and provide coaching and feedback.

• Foster a positive and motivating work environment.

Customer Service & Guest Experience

• Ensure an excellent guest experience through high-quality service and hospitality.

• Handle customer complaints and resolve issues in a professional manner.

• Maintain a strong presence on the floor to engage with guests and staff.

Marketing & Community Engagement

• Develop and implement marketing initiatives to attract and retain customers.

• Build relationships with the local community to enhance the restaurant’s reputation.

Compliance & Safety

• Ensure compliance with all local, state, and federal regulations.

• Maintain safety protocols and emergency preparedness plans.

• Conduct regular inspections and audits to uphold standards.

Qualifications & Skills:

• Proven experience in restaurant management (general manager, assistant manager, or similar role).

• Strong leadership, communication, and problem-solving skills.

• Financial acumen, including budgeting, forecasting, and cost control.

• Knowledge of restaurant technology (POS systems, reservation software, etc.).

• Ability to work flexible hours, including nights, weekends, and holidays.

• Passion for hospitality and customer service excellence.

E04JI800ti71407hf48