Account Manager

Account Manager

We believe talent deserves a human touch. Your application will be read by an actual person who's excited to discover the real you.

ProTech, a New Charter company, is a respected Managed Service Provider delivering innovative IT solutions — including managed IT services, cloud infrastructure, cybersecurity, and technology consulting — to businesses across the greater New York metropolitan area.

We are seeking a results-driven Account Manager to join our sales team. This hybrid role blends new business development with strategic account management, making it ideal for a consultative professional who thrives on building long-term client relationships and solving real-world business challenges through technology. You will serve as a trusted advisor to both prospects and existing clients, helping them align their technology investments with their business goals.

This role manages client accounts across our Torrington and White Plains offices, working with a diverse, multi-location client base.

Key Responsibilities:

Business Development

• Actively prospect for new business through cold outreach, networking, referrals, and marketing campaigns
• Identify leads and new client opportunities across assigned territories
• Schedule and conduct First-Time Appointments (FTAs) in collaboration with the Director of Sales
• Identify client pain points and align their needs with ProTech's managed IT, cloud, and cybersecurity solutions
• Conduct discovery meetings and develop long-term technology roadmaps for prospective clients
• Represent ProTech at local events, trade shows, and industry forums to build brand presence and pipeline

Account Management

• Serve as the primary relationship owner for an assigned book of accounts, managing multiple clients across the Torrington and White Plains offices
• Lead quarterly business reviews (QBRs) and guide clients through long-term IT planning and strategy, including onboarding for some newer client accounts
• Manage renewals for hardware, software, licensing, and service contracts
• Act as the liaison between clients and ProTech's technical services team to ensure seamless delivery
• Handle client escalations professionally, driving timely resolution and maintaining high satisfaction
• Identify expansion and upsell opportunities across assigned accounts, aligned with client growth

Internal Collaboration

• Maintain accurate CRM records including pipeline updates, activity logs, and forecast data
• Partner with vendors and distribution contacts to prepare competitive solution proposals and quotes
• Collaborate with the sales team within a POD structure, supporting shared goals and peer development
• Participate in new client onboarding and kickoff meetings to ensure a strong start to each engagement
• Stay current on ProTech's service portfolio, emerging technologies, market trends, and competitor offerings

What We're Looking For

• 2+ years of experience in account management, business development, or outside sales — preferably in IT, MSP, or B2B technology services
• Demonstrated ability to manage multiple client relationships and close new business in a consultative sales environment
• Comfortable engaging and presenting to C-level executives and business decision-makers
• Working knowledge of IT concepts including managed services, cloud solutions, and cybersecurity (training provided)
• Proficiency with CRM platforms and quoting tools; experience with Microsoft 365 a plus
• Strong verbal and written communication skills with the ability to tailor messaging to diverse audiences
• Highly organized self-starter with the ability to manage multiple priorities and operate with minimal supervision
• Collaborative team player with a client-first mindset and a commitment to professional integrity
• Bachelor's degree preferred; equivalent combination of education and experience considered

Compensation & Benefits

• Competitive base salary starting at $75,000 commensurate with experience
• Comprehensive healthcare benefits
• Retirement plan with employer match
• Ongoing professional development and vendor training opportunities
• Collaborative, team-oriented culture with room for growth

Who We Are:

At New Charter, we're building a caliber of business the IT industry hasn't yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world.

At New Charter, we're investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter.

Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We're the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter, we've embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success.

Ready to be part of a dynamic and supportive community where your unique skills and personality shine? We're on a mission to make a difference, and we want you to be part of the story. Let's transform the world together and build a career that's as unique as you are!

We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally, apply today! Learn more here: Why New Charter.

New Charter is committed to creating an inclusive environment and is proud to be an equal opportunity employer. New Charter recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.