General Manager

Job Description

Job Description

Position Summary

Quality Inn Payson is seeking a seasoned hospitality professional to serve as General Manager and provide strategic and operational leadership for the property. This individual will be responsible for overall hotel performance, financial oversight, guest satisfaction, team development, and brand compliance.

The ideal candidate brings a strong operational foundation, financial discipline, and a proven ability to build accountable, service-driven teams. This role requires a hands-on leader who can balance strategic direction with daily operational execution.

Compensation & Benefits

• Competitive base salary of $68,000/year+ (DOE)
• Performance-based bonus opportunity
• Health, dental, vision, and life insurance
• 401k with a 4% company match
• Paid time off
• Professional development and leadership growth opportunities
• Supportive ownership and operational leadership team

Key Responsibilities

Operational Oversight

• Direct all daily hotel operations including Front Desk, Housekeeping, and Maintenance
• Ensure exceptional guest service standards and maintain strong online reputation scores
• Maintain full compliance with brand standards and safety regulations
• Lead by example in professionalism, service, and accountability

Financial Management

• Oversee annual budgeting and ongoing P&L performance
• Drive revenue growth through occupancy, ADR strategy, and cost controls
• Monitor labor management, expense ratios, and departmental productivity
• Analyze KPIs and implement corrective action plans as needed

Leadership & Team Development

• Recruit, hire, and develop department leaders and team members
• Establish clear performance expectations and accountability standards
• Foster a positive, performance-oriented culture focused on retention and growth
• Conduct regular coaching, evaluations, and team development initiatives

Sales & Community Engagement

• Support local sales initiatives and revenue-generation efforts
• Develop and maintain community partnerships
• Represent the property professionally within the local market

Qualifications

• Minimum of 2 years of hotel General Manager or Assistant General Manager experience required
• Demonstrated experience managing hotel financials and budgets
• Strong understanding of revenue management and labor controls
• Proven leadership and team-building capabilities
• Excellent communication, organizational, and problem-solving skills
• Ability to work a flexible schedule, including evenings, weekends, and holidays as operationally necessary

Experience with Choice Hotels systems and brand standards is preferred but not required.

Qualified candidates who are ready to lead with professionalism, accountability, and operational excellence are encouraged to apply.

We look forward to identifying a leader who will continue elevating the performance and guest experience at Quality Inn Payson.