Customer Care Representative

Job Description

Job Description

Join The Gilbert Team!

The Gilbert'sFamily of Companies is one of Okeechobee's largest employers and is consistently regarded as a premier place of employment in the area. Our team is made up of individuals as Gilbert Chevrolet, Gilbert Ford, Gilbert Oil Company, Gilbert Collision Center, Gilbert Fleet & Commercial, Gilbert Outdoors, Gilbert Line-X, Gilbert Experience, Gilbert Transports and Gilbert Realty Group. The diversity of the businesses helps increase opportunities both within the individual business and at other locations. Paired with our culture of customer care, Gilbert has everything you are looking for in a long term employer.

We're interested in helping you take this next step in your career. We know that happy employees lead to happy customers!

Benefits We Offer

· Medical, Dental, Vision and other Supplemental Insurance plans are offered

·Paid time off, including Holiday Pay

Family friendly atmosphere and schedule, including closed on Sundays

·Family owned and operated for over 100 years

 

We are seeking a Customer Care Representative.

 

Responsibilities

• Answer customer calls and establish follows-up with sales appointments.

• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.

• Provide customers with initial product information and direct them to the appropriate dealership resources.

• Follow up with leads that are not ready to make an appointment or no-show.

• Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.

• Utilize CRM tracking system daily .

Qualifications

• At least one previous role based in customer service experience

• Excellent teammate with collaborative attitude and eagerness to improve

• Prompt and courteous demeanor

• Positive and hardworking personality

• Strong computer skills

• Valid driver’s license

We are a Drug Free Workplace

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws .