Sales Leader

PHOENIX Retail, LLC operates the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to modern, confident style for work and everyday life. Bonobos is a menswear brand known for exceptional fit and an innovative retail model. Store Lighthouse Responsibilities Assist in developing and motivating associates to maximize sales potential Provide in‑moment coaching and training to store associates to ensure efficient floor operations, customer service, coverage, stockroom management and execution of standards Partner with Store Management to provide feedback on associate performance Assist in training associates on store operations, product, policy, and procedures Execute action plans that optimize results Execute all aspects of daily store operations Ensure appropriate associate coverage to create a great customer experience Oversee and authorize the checkout experience Assist with merchandise flow, such as shipment, replenishment, omni‑channel operations, in the store Monitor and analyze the customer service provided by team members Build an effective schedule with the right associate in the right place at the right time Promote and support an environment focused on delivering great in‑store customer experiences Effectively resolve customer service issues to a positive outcome Lead and model our customer experience model Display expert knowledge of product, company policies, promotions, loyalty programs Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc. Other essential functions may occur as directed by your supervisor Required Experience & Qualifications Education: High School or Equivalent Years of Experience: 1 Proficient in use of technology (iPad, registers) Meets defined availability criteria, including nights, weekends and non‑business hours Meets physical requirements Applicants must be currently authorized to work full‑time in the United States. PHOENIX does not sponsor applicants for work visas for this position. Critical Skills & Attributes Previous retail experience preferred Ability to effectively communicate with customers, peers and supervisors Demonstrated sales accountability Demonstrated collaborative skills and ability to work well with a team Ability to multitask and handle multiple customers and/or processes at once Benefits and Compensation Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match Merchandise discount Paid Time Off Parental leave for new moms and dads PHOENIX is an equal opportunity employer. We do not discriminate in recruiting, hiring or any other terms and conditions of employment on the basis of any federal, state, or locally protected characteristic. We are committed to providing reasonable accommodation to individuals with disabilities. #J-18808-Ljbffr EXPRESS