Customer Service Manager

Customer Service Manager

Salary: $75,000-$85,000 Location: Morgantown, WV

Why This Opportunity Stands Out:

• Lead and influence the customer experience strategy across a growing organization

• Manage a customer service function with visibility across Sales, Operations, Purchasing, and Marketing

• Drive process improvements that directly impact customer satisfaction and business performance

• Play a key role in strengthening customer relationships and resolving complex issues

• Gain exposure to manufacturing operations and ERP-driven business processes

• Opportunity to mentor, develop, and lead a customer service team

• Partner with cross-functional leaders to improve efficiency and service delivery

• Competitive benefits package including health, dental, vision, PTO, 401(k), and company match

• Stable leadership position with direct impact on customer retention and company growth

Key Responsibilities for the Customer Service Manager:

• Oversee daily customer service operations and team workflow

• Manage customer inquiries related to orders, pricing, invoices, billing, and account management

• Review and process customer orders while ensuring accurate account information

• Resolve escalated customer concerns and implement service improvements

• Collaborate with internal departments to address customer and operational challenges

• Track service metrics, generate reports, and establish customer service goals

Qualifications for the Customer Service Manager:

• High school diploma required; Bachelor's degree preferred

• 5+ years of customer service experience

• Prior customer service leadership or management experience preferred

• Experience with ERP systems in a manufacturing environment preferred

• Proficiency with Microsoft Office and Google Workspace applications