Site Manager

Overview

Superior Maintenance Co. (SMC) began operations in the Elizabethtown, KY area in 1988. We have successfully grown year by year because of our commitment to quality service.

Our goal is to provide our customers with a quality program that is designed to meet their exact needs and is cost effective. To accomplish our goals, we hire quality team members, properly train them, and continuously communicate with them through our Total Quality Management process.

Job Details

Summary:

The Janitorial Site Manager is responsible for overseeing all janitorial operations at a single assigned site, ensuring consistent service delivery, operational efficiency, and customer satisfaction. This role holds full accountability for site performance, including staffing, quality, safety, and compliance with contractual and company standards. The Site Manager serves as the primary point of contact for on-site client representatives and partners with the Area Manager to drive performance and continuous improvement. This position is dedicated to one site and does not oversee multiple locations

Duties/Responsibilities:

Site Operations Management:

Oversee day-to-day janitorial operations at the assigned site, ensuring staffing levels, schedules, and workflows meet operational and contractual requirements

Client Relations:

Serve as the primary on-site contact for the client. Maintain a strong professional relationship and ensure expectations, service levels, and concerns are addressed promptly and effectively

Performance and Quality Oversight:

Monitor service quality through regular inspections and audits. Identify gaps and implement corrective actions to maintain cleanliness standards and customer satisfaction

Staff Leadership and Development:

Supervise and support supervisors and janitorial team members. Reinforce expectations related to attendance, performance, safety, and professionalism. Partner with HR and the Area Manager on coaching, corrective actions, and employee development

Compliance and Safety:

Ensure adherence to company policies, safety standards, and regulatory requirements. Monitor proper use of equipment, chemicals, and PPE

Issue Resolution:

Address operational challenges, service complaints, or client concerns promptly. Investigate root causes and implement sustainable solutions

Training and Communication:

Ensure proper onboarding and continuous training of staff. Communicate expectations, updates, and changes clearly to the team

Reporting and Documentation:

Maintain accurate records related to staffing, attendance, inspections, incidents, and performance. Provide regular updates to the Area Manager

Continuous Improvement:

Promote a culture of accountability, efficiency, and service excellence. Identify opportunities to improve processes, reduce costs, and enhance service delivery

Work Expectations:

• Flexible and able to support operations during varied hours, travel to multiple customer sites, and ensure service coverage during schedule changes, staffing gaps, or special requests

Skills:

• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Strong organizational and problem-solving abilities
• Ability to manage priorities within a single site
• Customer service and relationship management skills
• Must have a reliable smartphone for company systems and communication

Physical Requirements:

• Physically able to walk, stand, and inspect facilities regularly, lift up to 30 pounds when needed, and work in a variety of environmental conditions

Language Skills:

• Strong English comprehension and communication skills, including reading safety and procedure documents, writing basic reports, and communicating effectively with staff and customers

Work Environment:

• Work occurs at various customer sites including offices, manufacturing

Education Requirements

• High School Diploma or GED required
• Minimum of three (3) years of janitorial, facilities management, or operations management experience preferred
• Equivalent combination of education, training, and experience may be considered
• Previous supervisory or management experience strongly preferred

Additional Information / Benefits

• Paid Holidays
• 401K/403b Plan
• Short Term Disability
• Pension/Retirement
• Dental Insurance
• Paid Vacation
• Long Term Disability
• Paid Sick Days
• Vision Insurance
• Medical Insurance
• Life Insurance