SCM Strategy & Operations Manager (D2C MX)

Position Summary This role is not eligible for immigration sponsorship. Headquartered in Plano, TX, Samsung Electronics America (SEA) is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. Across each of these areas, our work drives innovation, economic growth and workforce opportunity in the United States. For nearly five decades, Samsung has been at the forefront of technological advancements, investing over $100 billion and creating more than 20,000 jobs nationwide. Our mission? To integrate cutting-edge products, services, and AI technology to deliver smarter, sustainable, and more connected experiences that empower people to live better. As a wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA offers opportunities to work alongside global visionary thinkers and innovators who are passionate about making a difference. Explore the exciting opportunities at Samsung Electronics America and discover how you can make an impact. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us. Role and Responsibilities Role Overview The SCM Strategy and Operations Manager will support Samsung Direct to Consumer (D2C) channel for Mobile Experience (MX) and will be responsible for 3 major areas: 1. Lead and Manage Next SCM and back-office integration, enhancements and Master Data Management for D2C 2. Work with all central teams to ensure D2C planned supply is timely secured and made available for sales (Stock transfer process and interface with central SCM, AP2, logistics and fulfillment teams) 3. Support Demand Planning analysis and provide insights to manage multi-channel inventory (s.com, BOPIS). The individual also is expected to drive both tactical execution and long‑term strategic improvements, while championing the adoption of AI technologies and process automation to elevate supply chain efficiency and effectiveness across the organization. Key Responsibilities Lead SCM Systems and back office for D2C MX business Manage D2C Master Data Management with strong understanding of supply chain systems and impact to planning and operations Lead enhancements and changes to Next SCM platform to support D2C operations Work on back-office integration with NSCM, NERP and D2C Platform Lead integration of AI technologies into SCM processes, conducting process engineering to identify workflow automation opportunities and deploying agentic AI solutions that improve decision‑making and reduce manual effort. Develop and implement automation and process solutions that enhance operational efficiency and deliver an improved end‑to‑end customer experience. D2C Supply and Inventory Management Ensure weekly planned supply is allocated, received and transferred to Ecommerce Warehouses timely to make the inventory available for sales Lead supply related conversations with Central SCM and AP2 teams for supply allocation, prioritization on weekly basis Work with central SCM team and Suwon GOC team for SOP confirmation, getting approvals for exceptions for productions and all other operational planning Communicate supply lead times for all Estore sub‑channels including SMB and other omni‑channels and reconcile inventory between sub‑channels Balance and optimize supply between all sub‑channels providing deeper insights Demand Planning analysis for multi‑channel inventory Evaluate demand forecasts across categories and proactively manage supply needs by providing inventory analytics Evaluate and relocate supply between sub‑channels Approve SOPs, manage emergency supply requests, work with central teams and Suwon office to secure supply Additional responsibilities: Manage centralized aging across all Ecommerce Inventory Support buy‑box management Monitor and optimize key supply chain KPIs, identifying and closing gaps between plan and actuals to ensure a smooth, uninterrupted flow of goods through the fulfillment network. Lead cross‑functional collaboration with Central SCM and AP2 teams, Operations, Planning, Logistics, and Product teams to align on shared goals and facilitate execution against revenue targets. Conduct root cause analysis using Tableau, Excel, and SAP to diagnose execution defects and translate findings into scalable process improvements that prevent recurrence. Drive cross‑functional capacity initiatives and deliver regular program updates — weekly and monthly — to stakeholders including Directors and VPs. Skills and Qualifications Qualifications: 8-10 years’ experience in Supply Chain Management, Forecasting, Innovation Bachelor’s degree in Supply Chain Management or analytical field; Master’s degree in Supply Chain Management, Analytics/STEM related degree or MBA preferred. Experience in leading cross functional resources in a matrix organization Proven experience in inventory management, preferably within the eCommerce or retail industry. Strong analytical skills with the ability to interpret data and translate into actionable insight with hands‑on with advanced excel and Tableau Excellent communication and collaboration skills to work effectively with cross‑functional teams. Proficiency in inventory management software and ERP systems. Proficiency of managing Master Data and supply chain system configuration Hands‑on with using agentic AI for supply chain/operations Knowledge of supply chain best practices and inventory optimization techniques. Ability to work in a fast‑paced environment and manage multiple priorities effectively. Strong problem‑solving skills with a focus on continuous improvement. Life @ Samsung - Benefits @ Samsung - Regular full‑time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more. In addition, regular full‑time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance. To ensure a fair and transparent recruitment process, please do not use GenAI tools during your interview unless explicitly permitted; failure to adhere to these guidelines may result in disqualification from the recruitment process. Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here. Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team View phone number on click.appcast.io) or View email address on click.appcast.io for assistance. 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