FWSP Clerical Assistant - Library, Information Desk

Position OverviewThis is a Federal Work Study Program (FWSP) student clerical position in which the student will perform research assistance, circulation procedures, printing and computer assistance and other customer service related duties. Typical duties may include searching databases, processing book requests, performing interlibrary loan procedures, checking items in/ out items, helping patrons with printing and other assistance.Hours per Week20 hours per week.College/Department OverviewThe Information Desk at the Max Chambers Library provides customer service to students, faculty, staff and the public who request assistance. We provide research, circulation, printing, computer and other assistance.Department Specific Job FunctionsAssist patrons searching for library materials through the on-line catalog, databases, research guides and ALMA software.Assist patrons through library chat, transferring them to or scheduling appointments with librarians when appropriate.Check library materials in and out to patrons, including books, laptops, interlibrary loans, reserves etc.Process and retrieve requests from all collections.Assist patrons with printing, scanning, computers and audio/visual workstations.Assist with shelving materials using the Library of Congress Classification System.Other related duties as assigned.Enrollment RequirementsFall/Spring Semesters: All student employees must be enrolled at least half-time to be eligible to work any UCO student position. Half-time enrollment for fall/spring semesters is considered 5 hours for graduates and 6 hours for undergraduates. International students must be enrolled full-time to be eligible to work as a student employee. Full-time enrollment is 9 credit hours for graduates and 12 credit hours for undergraduates.Summer Semester: Student employees working regular student positions must be enrolled in at least 3 credit hours to be eligible to work during the summer. Students not enrolled in summer classes must be enrolled in fall classes in order to work during the summer, but they (and the department) will be required to pay FICA taxes. Student employees working FWSP positions must be enrolled in a minimum of 6 credit hours (if undergraduate) or 5 credit hours (if graduate) in order to work during the summer in a Federal Work Study Program position.Enrollment Exception: If the number of credit hours needed to graduate is less than the minimum number of hours required for student employment, the student must obtain a letter from their Academic Advisor (stating the number of hours needed to graduate and anticipated graduation date) and submit it to Human Resources. This pertains to both regular and Federal Work Study Program positions. Contact View email address on click.appcast.io for more information.FWSP RequirementsTo be considered for Federal Work Study Program (FWSP) employment, you must be awarded work study through the Office of Financial Aid & Scholarships. Please be aware, the summer FWSP award is a separate application process, and is not included with the fall/spring FWSP award. Contact Financial Aid for more information.Enrollment requirements for FWSP employment are the same each semester. Undergraduates must be enrolled in a minimum of 6 credit hours, and Graduates must be enrolled in a minimum of 5 credit hours. If a student is enrolled in their final semester and the number of credit hours needed to graduate is less than the minimum number of hours required for student employment, the student must obtain a letter from their Academic Advisor (stating the number of remaining credit hours needed to graduate and the anticipated graduation date) and provide the letter to the hiring department for submission to Human Resources. Contact View email address on click.appcast.io for more information.Knowledge/Skills/AbilitiesFriendly and helpful customer service skills.Familiarity with library resources.Good computer skills.Excellent written and oral communication skills.Sensitivity of intercultural communication.Good interpersonal skills.Detail oriented.Physical DemandsReasonable accommodation, in accordance with ADA requirements, may be made upon request to enable individuals with disabilities to perform essential functions.Special Instructions for ApplicantsPlease be prepared to provide your resume, a cover letter, and your class schedule upon applying for this position. #J-18808-Ljbffr