One Stop Services Counselor

Months Per Year:12Work Model:OnsiteSeattle University will be one of the most innovative and progressive Jesuit and Catholic universities in the world, educating with excellence at the undergraduate, graduate, and professional levels. We embrace an intersectional framework for defining diversity in its broadest sense, including differences in gender, gender identity, race, ethnicity, generational history, culture, socioeconomic class, religion, sexual orientation, national origin, citizenship status, political perspectives, geographic origin and physical ability. Seattle University strives to be a welcome, open and safe campus climate for all who learn, live and work at Seattle University.Seattle University's Core CompetenciesEffective Team Collaboration: Works harmoniously with others towards a common goal, leveraging individual strengths to achieve shared objectives.Emotionally Intelligent Communication: Engages in a skillful exchange of information, thoughts, and feelings, verbally and non-verbally.Ethics and Integrity: Demonstrates an unwavering commitment to honesty, professionalism, and alignment with our Jesuit mission in all actions and decisions.Flexibility and Innovation: Embraces change, approaching problems with curiosity adaptability, and is committed to making a positive impact.Mindful Inclusion: Fosters mindful inclusion by consciously creating a workplace that celebrates differences, embraces cultural humility, and empowers uniqueness.Outcomes-Driven Orientation: Sets clear objectives, pursues excellence, and delivers measurable outcomes while upholding Jesuit Catholic values.Job Description SummaryReporting to the Assistant Director of Student Contact and Communication, this position is the primary contact for students, prospective students, and family members regarding both Financial Aid and Student Account related questions. This position provides customer services and counseling for both financial aid and student account related activities and contact may take place over phone, in-person, via email or virtual video appointments.Position Description:Essential Functions and Associated TasksFinancial Aid (45%): Assist students and families with questions regarding applying for financial aid. Explain the Free Application for Federal Student Aid (FAFSA), including eligibility and filing issues, and assist with its completion as necessary. Answer questions about financial aid packages and the timing of awards. Provide information on types of loans (federal, state, and private) and assist students with the complex process associated with loans. Explain the financial aid verification process and assist students and families with documents required to satisfy verification. Explain satisfactory academic progress, requirements, and the eligibility appeal process. Assist students with Financial Aid special circumstance appeals and how financial aid decisions are made. Explain student’s rights for financial aid and the student’s responsibility in the Financial Aid process. Explain all financial aid questions that can be answered in a 5–7-minute timeframe that are not confidential in nature. Provide information about scholarships and grants for all student body populations, i.e., undergraduate, and graduate students and how to maintain eligibility. Provide information on federal and state grant qualifications.Student Account Management (45%): Provide information and assist with payment and financing options, payment plans, refunds, billing schedule, account balances, lost checks, waiver requests (e.g., health insurance and late fees), 1098-T, paid receipts and holds. Provide counseling to students, prospective students, and family members about educational finance options.Online Services (10%): Assist students, prospective students and families with various online services including: MySeattleU, FAFSA and the studentaid.gov website for federal loan information.QualificationsBachelor's degree plus a minimum of two years of experience working in a Financial Aid/Student Account office, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.Demonstrated commitment to strong customer services and the ability to resolve wide-ranging complex problems through creative reasoning and logic to accurately determine the cause and the resolution to the problems in an effective, innovative and timely manner.Applicant must possess the skills to counsel individuals and families in financial aid and student accounts matters and work both independently and cooperatively with other staff members and other departments.Desktop PC, ERP system and Microsoft Office Suite experience are required.Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, orally and by preparation of reports and other materials.Preferred QualificationsTwo or more years working in a Financial Aid/Student Accounts Office.Prior experience using the Ellucian Colleague ERP.Biligual (Spanish preferred).Compensation at a Glance$46,000 - $47,000Application InstructionsPlease attach a cover letter with your resume when applying. Job postings are open until filled, unless otherwise specified.Seattle University has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, and not based on a candidate’s gender or any other protected status.Your total compensation goes beyond the number on your paycheck. Seattle University provides generous leave, health plans, and retirement contributions that add to your total compensation package.Benefits at a GlanceConsistent with its fundamental Jesuit values, Seattle University offers a wide range of benefits designed to care for the whole person. Choose from three different medical plans, a dental, and vision insurance programs. Protect your income with life, short & long-term disability coverage. Plan for your future with up to a 10% employer contribution for retirement benefits, comprised of a 5% nonelective employer contribution and an additional dollar-for-dollar match of your voluntary contributions up to a maximum of 5%. You may also take advantage of 100% paid tuition benefits for the employee and dependents, a subsidized transportation benefit, a wellness program with free access to an onsite fitness facility, and a wide variety of campus events. Enjoy a generous holiday schedule, including a paid Holiday break closure in December, vacation and paid sick leave, and paid community service leave. For more information explore the Benefits website at: designated as hybrid eligible may offer the opportunity for a hybrid work schedule after successful completion of an introductory period of 3–6 months. In these cases, the role typically begins fully on campus to support onboarding and training, with the potential to transition to a hybrid arrangement thereafter.Positions designated as on-site are not eligible for hybrid work and are expected to remain fully on campus.All flexible work arrangements are subject to periodic review and may be modified or discontinued at any time at the university’s discretion. #J-18808-Ljbffr