Desktop Support Technician

Contract-to-Hire | Full-time | On-site M-F 8am-5pm A leading global manufacturer in the consumer products, power equipment, and cordless technology space is seeking a Desktop Support Technician to join their high-performing IT organization at their Innovation Center in Anderson, SC. This company is known worldwide for its cutting-edge innovation, large portfolio of industry-leading brands, and strong commitment to technology, design, and end-user experience. With consistent year-over-year growth and a modernized IT environment, this is an ideal place for someone looking to grow their career on a tight-knit team within a fast-paced, enterprise environment. Why You'll Want to Work Here Consistent company growth — over 10% year-over-year Low-turnover, collaborative IT team Modern, state-of-the-art headquarters with leading-edge technology Exposure to enterprise-grade tools and platforms, including: Intune / Endpoint Manager ServiceNow Windows 10/11 macOS + Apple hardware support Office 365 Opportunities to advance within 1-2 years across multiple business units Annual performance bonuses for top contributors About the Role You'll be joining a 7-person Desktop Support team that supports a large mix of corporate users, manufacturing operations, logistics, and a nationwide field sales team. This role includes supporting approximately 1,000-2,000 users in a fast-paced, enterprise environment. You'll split your work between: Deskside support (50%) Help desk and ticket-based support (50%) This position is ideal for someone with 2-5 years of corporate IT support experience who enjoys hands-on work and delivering excellent customer service. Key Responsibilities Troubleshoot hardware and software issues across Windows and macOS devices Perform device imaging, builds, deployments, and workstation setups Provide on-site deskside support for break/fix and configuration needs Manage tickets through ServiceNow or similar ITSM systems Support both on-site corporate users and remote field staff Maintain a high level of professionalism, communication, and customer service Top Skills & Experience Must-Haves: Strong macOS troubleshooting (hardware & software) 2-5 years of IT support in a corporate or enterprise environment Experience supporting 1,000-2,000+ users Mix of deskside and help desk support Excellent communication and customer-service skills Nice-to-Haves: A+ Certification Windows 10/11 support Office 365 Apple hardware support Intune / Endpoint Manager experience The Opportunity This is an excellent role for someone who wants to grow within IT support, work with modern technologies, and gain exposure to a large enterprise environment while still being part of a close-knit team. If you're passionate about technology, love helping users, and want to grow your IT career—this is a great next step. Job Type & Location This is a Contract to Hire position based out of Anderson, SC. Pay and Benefits The pay range for this position is $20.00 - $27.50/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Anderson,SC. Application Deadline This position is anticipated to close on Sep 16, 2026. Equal Opportunity Employer Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI) Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr