Quality Assurance Analyst
Socket
Socket.dev in Henderson, NV, United States, is seeking a Customer Care Quality Assurance Analyst to uphold the highest standards in contact center operations. You will regularly evaluate CCR calls, score performance, and identify opportunities to raise customer satisfaction. Role requires strong QA methods, data analysis, and the ability to coach agents with constructive feedback. Collaboration with Operations, Disputes, and Training ensures alignment with company goals. #J-18808-Ljbffr
Vacancy posted 4 days ago
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