Project Manager

Job Description Our Orlando, FL laboratory is looking for a Project Manager to join their Client Services team! The Project Manager is a key member of the Client Services Team, serving as a client advocate and laboratory liaison. This role is mainly on-site, with ability to work remotely as needed. This Project Manager will build strong working relationships with our clients and technical staff. Responsibilities include guiding the successful, on-time completion of the clients' projects from initial contact through lab processes to final deliverables and invoicing. The Project Manager works within a functional group of Project Manager Assistants and other Project Managers, managing a dedicated portfolio of clients with lower complexities and/or annual analytical spend. The role also involves training and delegating tasks to Project Manager Assistants. Job Functions Acts as the main point of contact/client services representative for a dedicated list of clients with lower complexities and/or annual analytical spend. Aids the client with all aspects of project setup, including the initial quote, supply order, sample receipt, data reporting, and invoicing. Fosters collaborative relationships with the client, laboratory operations, and sales team to support long‑term, successful relationships between all parties. Staff meetings and client meetings are critical to relay information about past, current, and upcoming projects. Acts as the client liaison to the laboratory to ensure all aspects of the project are carried out in the best interest of the client and laboratory operations to meet TAT deadline. Responsible for keeping all accounts project managed and up to date and accurate. Monitors project status and provides regular updates through proactive communication to the client, lab operations, and sales team related to project status. Effective and efficient communication is key between all areas of the laboratory and the client and is the responsibility of the Project Manager. Understands all applicable aspects of the client project, including rationale for the project, regulations that affect the project, and the different methods employed by the client and laboratory to produce results. A knowledge of environmental regulations is helpful, including: NPDES, SW‑846. Documents and executes client requests including bottle orders, tracking samples, LIMS login, change orders, etc. Reviews project data and invoicing for accuracy and completeness before sending final reports to the client. Participates in offsite and/or virtual client meetings as coordinated with the Sales team. Promotes a positive working atmosphere and represents SGS in a positive manner inside and outside the laboratory. Performs other duties as assigned to ensure that SGS can fulfill its mission of quality, service, and growth. Qualifications Associates' degree or equivalent industry experience and 1 to 2 years of relevant experience (education, work related, or a combination) in sciences and/or customer service (Required). Bachelor’s degree in Environmental Science, Biology, Chemistry, or a related field and 2 to 3 years of experience as a Project Manager Assistant (Preferred). Advanced oral and written communications skills (Required). Strong self‑initiative and resourcefulness (Required). Advanced English language skills (Required). Advanced mathematical, reasoning, and computer skills (Required).Excellent attention to detail (Required). Solid critical thinking skills to anticipate and solve problems in a systematic manner (Required). Ability to lift/carry/push and/or pull upwards of 25 lbs on an occasional basis (Required). Additional Information SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time. If you are applying for a position within the United States and you have difficulty completing the on‑line employment application because of a disability, please call View phone number on click.appcast.io for assistance and leave a message. You will receive a call back. Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability. #J-18808-Ljbffr SGS