Service Advisor - Buena Park Honda

Service Advisor - Buena Park Honda

As a Service Advisor, you will be a key member of our service team, responsible for providing outstanding customer service and ensuring the smooth operation of the service department. You will serve as the liaison between customers and our skilled technicians, ensuring that customer vehicles are properly diagnosed, serviced, and repaired in a timely manner.

Salary: $17 / hour plus commission, based on performance. On-Target Earnings (OTE): $65000 - $120000 / year. Duties and Responsibilities include greeting customers in a friendly and professional manner, listening to customers' concerns and accurately documenting their vehicle issues, providing detailed explanations of recommended services and repairs, communicating estimated costs and obtaining customer approval for services, scheduling appointments and managing service bay availability, coordinating with the service technicians to ensure timely completion of repairs, updating customers on the status of their vehicles throughout the service process, providing accurate repair timelines and informing customers of any delays, creating and maintaining detailed service records for each customer, preparing and explaining invoices to customers, including a breakdown of services performed, processing payments and handling any billing inquiries, following up with customers after service to ensure satisfaction and address any concerns, resolving customer complaints or issues promptly and professionally, staying informed about the latest automotive technologies and services, and providing customers with information about maintenance schedules and recommended services.

Qualifications

Preferred: At least 2 + years experience as a Service Advisor in a high volume dealership setting. Experience with Honda or Acura brand. Dealership Advisor and Sales experience a plus. Excellent CSE and Hours per RO 2+. Experience using and working with CDK. Knowledge of automotive systems and basic technical understanding. Ability to multitask and thrive in a fast-paced environment. Excellent organizational and time-management skills. Familiarity with service department operations and procedures. Required: All applicants must be authorized to work in the USA. Valid Driver's License and good driving record. All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.

Additional Information

The Service Advisor Position has a pay scale consisting of the following elements and ranges. Wages include Base Hourly Compensation. The position may also pay commission compensation which is based on the value or amount of closed repair orders achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.

Schedule: FULL TIME Monday through Saturday availability. Sundays off.