Solutions Engineer I - Partner Solutions Engineering

Zoom is seeking a Partner Solutions Engineer with strong Customer Experience (CX) and Contact Center experience to help partners grow their Zoom practice and deliver modern, AI-first customer engagement solutions. In this role, you will work closely with channel partners across North America to enable, position, and expand Zoom Customer Experience solutions. You will act as a trusted technical advisor, helping partners connect business needs to practical solution designs across CX, AI, voice, and adjacent platform capabilities. The ideal candidate brings deep CX knowledge, strong channel experience, technical credibility, and a passion for helping partners build differentiated solutions that improve customer engagement and business outcomes. Zoom helps people and businesses connect, collaborate, and deliver better experiences. As we continue to grow our partner ecosystem, the Partner Solutions Engineering team plays a critical role in helping partners build, position, and scale Zoom solutions in the market. Serve as a pre-sales technical advisor to channel partners across North America, with a focus on CX and contact center solutions. Lead technical onboarding and enablement for partners building or expanding Zoom Customer Experience capabilities. Deliver technical workshops, training sessions, demos, and ongoing enablement aligned to partner maturity and growth goals. Help partners position AI as a core part of modern CX transformation, including self-service, agent assist, analytics, automation, and customer engagement workflows. Maintain working knowledge of adjacent Zoom portfolio areas, including voice, AI, and platform capabilities that support broader CX-led conversations. Collaborate with internal sales, product, partner, and specialist teams to share field feedback, address adoption blockers, and improve partner readiness. Understand and communicate relevant security, compliance, and regulatory considerations within CX and contact center environments. 5+ years of solution engineering, sales engineering, partner engineering, or related experience in CX, CCaaS, or cloud contact center environments. Strong knowledge of modern CX technologies and workflows, including contact center, workforce engagement, analytics, conversational AI, chatbots, voicebots, workflow automation, and customer journey solutions. Ability to position CX solutions within broader communications, collaboration, and AI platform conversations. Understanding of AI-driven trends shaping the CX and CCaaS market. Experience building and executing partner technical enablement or growth plans. Strong presentation, communication, and relationship-building skills. Understanding of sell-through channel models and partner business structures. Salary Range or On Target Earnings: $base salary, bonus and equity value. We also have a location based compensation structure; We look forward to receiving your application! Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; and contribute to their community in meaningful ways. Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. for more information of how we use your data. #LI-Remote