Support Specialist

Support Specialist

Our client, a Clinical company, is looking for a Support Specialist for their Remote location.

Responsibilities:

• Supplier relations on a tactical level to confirm PO's, follow up on Past Due / Back Orders and assist with Expedites.
• Using Reporting Tools to prioritize and document actions.
• Work Group Mailbox to document in-coming PO confirmation
• Reach out to Suppliers that do not provide confirmations
• Work Past Due PO lines and updated ETA/ Tracking information
• Assist with Back Order Follow up for Root Cause and get- well information
• Manage discrepancies with Planner; pricing, UOM.
• Work with receiving plants on Receiving Discrepancies
• Using tools to prioritize work and document actions
• Manage all Purchase orders placed through SAP/ ECC as Stock Transport Orders.
• Verifying DN drops and Goods Issued.
• Assist Planner / Buyer with Component status updates on the Planner Dashboard
• Work with Distribution planners to obtain back-order ETA and track shipments

Requirements:

• Provide Back Up support when a Planner / Buyer is absent
• Good Customer Service Experience
• Excellent Communication Skills: written and verbal
• Good Problem Solving / Decision making Skills
• Experience with Computer systems, Excel, Word
• PRMS, ECC/SAP, Kinaxis Preferred
• High School Diploma, GED or technical certification in related field or equivalent experience required.

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities