Customer Service Representative

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Responsible for the opening of new accounts Utilize Connections and the On-boarding process to grow customer relationships Efficiently process customer requests, including but not limited to, account maintenance, check orders, stop payments, ATM/Check Card disputes, balance inquiries, balance transfers, etc. Responsible for maintaining legal documents Promote BancFirst services through cross selling banking products to new and existing clientele Extraordinary customer service at all times Assist with other job related duties as requested by supervisor/manager REQUIREMENTS Must possess the ability to work very well with all kinds of people and enjoy heavy customer service tasks Previous banking experience and/or customer service experience in related field preferred Knowledge of policies and procedures as well as federal guidelines Ability to acquire an understanding of BancFirst products and services Proficient in computer usage, strong knowledge of Microsoft Office Able to communicate professionally both verbally and in writing Must be able to interact with other offices and departments for accurate resolutions to problems and errors, while continuing to complete job tasks in a timely manner Must be flexible and able to work additional hours when crucial to the branch environment Critical thinking skills Work well under stress and deadlines while managing multiple tasks Must demonstrate a business professional image and demeanor at all times Attendance and punctuality is an essential function of the job PHYSICAL REQUIREMENTS Constant use of computer screens Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear Intermittently standing, stooping, bending at the waist, walking, kneeling or crouching Ability to sit and/or stand for long periods of time during the workday Long periods of typing and repetitive motion LOCATION 620 E. State Highway 152 Mustang, OK 73064 HOURS Full Time Monday Friday 8:00 5:00 Hometown service, statewide strength. BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $13 billion bank offering personal and commercial products, trust, insurance, and investment services in sixty Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers. EOE - BancFirst is an Equal Opportunity employer. DiversityOur differences enhance business performance.