General Manager - Novus

Novus Tempe General Manager

Full-Time $56,900-$60,700+ Quarterly Bonus Potential


The General Manager (GM) is responsible for leading the overall operations of their assigned shop, ensuring that it runs effectively, efficiently, and meets all company and brand standards. As a key leader, the GM creates a positive, safe work environment for the team, fostering the unique culture and community that Salt & Straw is known for. With a focus on driving shop performance, the GM drives operational excellence with a strong emphasis on the company's mission, vision, and values. Through this leadership, the GM inspires the team to deliver exceptional guest experiences and consistently achieve high performance.


What General Managers Do

General Managers own the full success of the shop: people, operations, and guest experience.


You will:

• Lead daily shop operations including scheduling, payroll, inventory, facilities, and financial performance

• Hire, train, and develop a high-performing leadership team of Assistant General Managers and Shift Coordinators

• Set clear expectations and coach with consistency, generosity, and directness

• Create a culture where people feel supported, challenged, and proud of their work

• Deliver thoughtful, memorable hospitality that reflects curiosity, warmth, and care

• Use data and insights to drive results across sales, labor, and guest experience

• Navigate challenges with calm leadership and celebrate wins-big and small

• Build strong relationships in the local community and represent Salt & Straw as a thoughtful, generous neighbor

• Partner with District Managers and cross-functional teams to support long-term shop and market success

What You'll Get

We offer competitive pay, thoughtful benefits, and a people-first culture that invests in your growth.

Competitive base pay + up to 20% quarterly bonus potential

Financial Flexibility: Optional earned wages access, plus 401(k) match with 50% company match up to 1% of your salary after three months

Medical, dental & vision insurance options starting your first month

Paid Time Off: Start with 2 weeks PTO, grows from there

Paid Holidays: 12 paid holidays/year

Paid Sick Time: Stay home, stay well, get paid

Two Days Off in a Row (a rarity in retail!)

Mental Health Support: On-demand access 24/7/365 for you and your family

Educational Support: Up to $1,800/year to support your learning goals

Team Discount: 30% off all the magic

First Dibs on Flavors before the public

Pet Insurance (because pets = family)

Flexible Spending Accounts, Accident & Critical Illness Insurance, and more


This Role Might Be Right If You:

• Have 3+ years of leadership experience in food service, hospitality, or retail (GM candidates typically bring 5+)

• Have led teams of 10+ people in a fast-paced environment

• Know how to coach, develop, and support people with clarity and care

• Enjoy balancing people leadership with operational responsibility

• Are energized by building something new and helping teams grow

• Are 18+ and available to work evenings, weekends, and holidays

Wage Transparency

We are actively embracing pay transparency by disclosing the hiring wage for this role as $27.36-$29.18, highlighting its full earning potential within the broader range of $27.36-$33.43.


Important Notes

• Food Allergy Warning: This role involves working in an environment where common food allergens (peanuts, tree nuts, dairy, eggs, soy, wheat, seafood) are present.
• Equal Employment Opportunity: Salt & Straw is committed to creating an inclusive workplace and provides equal opportunity to all applicants, regardless of race, gender, sexual orientation, disability, or background.
• E-Verify Participation: We participate in E-Verify to confirm work authorization.

Our Values

Create the Unbelievable


Show Up Generously


Act with Thoughtful Curiosity


Share Human Kindness


Make It Count


These values guide everything we do - from the way we scoop, to how we show up for our guests, teammates, and communities.