Buca Restaurants Shift Supervisor/Shift Lead/Key Hourly

Shift Supervisor

The Shift Supervisor at Buca Portofino plays a crucial role in ensuring the smooth operation of the restaurant during their shift. This position is responsible for overseeing staff performance, maintaining high standards of customer service, and ensuring that all operational procedures are followed. The Shift Supervisor will also be tasked with managing inventory, handling cash transactions, and addressing any customer concerns that may arise. By effectively leading the team, the Shift Supervisor contributes to creating a positive dining experience for guests and fostering a collaborative work environment. Ultimately, this role is vital in driving the restaurant's success and maintaining its reputation for excellence.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a supervisory role within the restaurant or hospitality industry.
• Strong communication and interpersonal skills.

Preferred Qualifications:

• Associate's degree in hospitality management or a related field.
• Experience with point-of-sale systems and cash handling.
• Knowledge of food safety regulations and best practices.

Responsibilities:

• Supervise and coordinate the activities of restaurant staff during shifts to ensure efficient service.
• Train and mentor new employees, providing guidance on company policies and customer service standards.
• Monitor inventory levels and assist in ordering supplies to maintain adequate stock.
• Handle customer inquiries and complaints in a professional manner to ensure guest satisfaction.
• Assist in cash handling and financial reporting at the end of each shift.

Skills:

The required skills for this position include strong leadership abilities, which are essential for guiding the team and ensuring that all staff members are performing their duties effectively. Excellent communication skills are necessary for interacting with both employees and customers, allowing for clear instructions and prompt resolution of any issues. Organizational skills are vital for managing inventory and ensuring that the restaurant runs smoothly during busy shifts. Additionally, problem-solving skills are important for addressing customer complaints and operational challenges as they arise. Preferred skills, such as knowledge of food safety regulations, enhance the ability to maintain a safe and compliant work environment.