Customer Service Rep
Frost Virtual Solutions LLC
Customer Service Representative JOB DESCRIPTION General Summary: Provides customer service support to Fortune 500 Company’s by obtaining, analyzing and verifying the accuracy of order information in a timely manner. Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained Education: High School Diploma or GED Must be at least 18 years of age Must Reside in the United States (Not Hiring in Connecticut, Maryland, Massachusetts, New York, or Oregon.) Must be a US Citizen or legal resident Must be willing to service a minimum of 15 hours per week Frost Virtual Solutions, LLC enables you to: Provide contact center services from home and generate revenue and Service some of the largest companies in the world COMPUTER HARDWARE: 1.6 GHz Dual-core CPU (processor) or greater 4 Gigabytes of RAM or greater 1280 x 1024 (SXGA) screen resolution 1920 x 1080 (Full HD or 1080p) is recommended. CORE FUNCTIONS: Receives, processes and verifies the accuracy of orders from customers utilizing the organization’s internal Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments. Ensures and provides quality service to external customers. Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports #J-18808-Ljbffr
Vacancy posted 3 days ago
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