IT Manager

Revel Staffing

Cleveland, OH

Job Description
Job Description
A growing healthcare organization is seeking a full-time IT Manager to oversee day-to-day IT operations, support services, systems maintenance, infrastructure performance, and end-user technology support.
This role is responsible for managing the IT help desk, maintaining systems and documentation, supporting users across departments, and improving service delivery through automation and AI-enabled tools. The ideal candidate has strong technical troubleshooting experience, leadership ability, and a practical understanding of healthcare technology environments.
Key Responsibilities
Manage IT help desk operations and support ticketing system
Oversee hardware, software, systems, and user-support processes
Support network, infrastructure, and endpoint performance
Troubleshoot technical issues across departments
Maintain IT documentation, system logs, and support procedures
Coordinate with vendors for system updates, support, and technology services
Track IT performance metrics, service levels, and recurring support issues
Improve user experience through timely, professional technical support
Identify opportunities to streamline IT workflows and reduce manual workload
Maintain confidentiality and comply with healthcare privacy and security standards
Perform additional IT-related duties as assigned
AI & Automation Responsibilities
Implement or support AI-powered help desk and ticket-routing systems
Automate repetitive IT support tasks where appropriate
Use AI tools for diagnostics, documentation, reporting, and system monitoring
Continuously evaluate opportunities to improve IT efficiency through automation
Support responsible use of AI tools in alignment with privacy, security, and organizational policies
Qualifications
2+ years of IT support, systems administration, or related technical experience
Experience managing help desk or technical support environments
Knowledge of networking, systems administration, endpoint support, and troubleshooting
Experience using AI tools for IT troubleshooting, ticket routing, documentation, or workflow automation
Ability to automate repetitive IT support processes
Strong documentation, organization, and communication skills
Ability to work effectively in a fast-paced, on-site healthcare environment
Associate or bachelor's degree in Information Technology, Computer Science, or related field preferred
HIPAA training/certification required

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Vacancy posted 26 days ago

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