Field Service Technician

Field Service Technician Combined

This is a combined job description for a Field Service Technician cross trained in all scopes; firestopping, doors, and dampers.

Duties/Responsibilities:

Firestopping

• Inspect & repair fire /smoke barriers per NFPA /IBC /UL requirements.
• Ability to read and interpret blueprints and life safety drawings.
• Document inspection and repair results in electronic reporting system using a tablet.
• Provide accurate and detailed documentation for customers' code compliance.
• Document repairs that cannot be completed, obtain and record specifications for materials to be ordered.
• Perform routine maintenance and repairs on equipment, including electrical, HVAC, and plumbing components.
• Install access doors in rated assemblies.
• Hang & Repair drywall.
• Installation and repair of wall assemblies. (Metal Framing & Repair if Gypsum and Masonry Construction)
• Load and unload project materials and equipment.
• Complete prep work for all applications.
• Use common hand tools such as hammers, knives, chisels, pliers, screwdrivers, saws, drills, etc.
• Properly maintain equipment and tools.
• Follow safety & infection control guidelines and procedures.
• Ensure clean job site.
• Maintain professional, timely communication with customers and staff.
• Clear and effective communication written and verbal.
• Effective Customer Service Skills
• Self-motivated, ability to work independently and in team setting.
• Attend any required training activities.
• Other duties as assigned. (Support other service lines)
• Must be willing to travel extensively.

Dampers

• Inspection of fire dampers, per NFPA 80 statutes and codes.
• Successfully complete Remedi8's training for Fire Damper Inspection as outlined in Remedi8's TMP-001 manual, and in accordance with Remed8's ISO 17020:2012 certification requirements.
• Provide accurate documentation for customers' code compliance and reporting.
• Maintain professional, timely communication with customers and Remedi8 management and team.
• Other duties as assigned. (Support other service lines)

Doors

• Inspection of fire-rated and smoke doors per NFPA 80.
• Successfully complete Remedi8's training for Fire Door Inspection as outlined in Remed8's ISO 17020:2012 certification requirements.
• Ensure completion of accurate reports for customer code compliance.
• Maintain professional, timely communication with customers prior to and following projects.
• Perform minor repair of fire door frames, doors, locksets, latches, closers, strike plates, miscellaneous door and frame hardware and material to bring up to code requirements.
• Perform repairs in ordinance with NFPA 80, NFPA 105 and the IBC standards for fire door performance.
• Fill holes in frames/doors.
• Shim to correct clearances.
• Clean/install closers and hardware to fix latching and closing issues.
• Establish plan of action for door replacement through facilities in a time efficient manner.
• Document repairs that are not able to be completed, obtain and record specifications for hardware to be ordered.
• Provide accurate documentation for customers' code compliance.
• Work with hand tools (drill, screws, screwdriver, tap & dye sets, Bondo, sander, etc.)
• Administer proper infectious control measures per hospital requirements.
• Other duties as assigned. (Support other service lines)

Requirements and Preferred Experience:

Firestop

• 1 + year of firestop inspection, repair, and installation
• Commercial drywall repair and installation
• Fire caulking experience
• Excellent communication and interpersonal skills.
• Understanding of iOS products and electronic reporting.
• Experience with life safety plans and NFPA.
• Hilti and STI certification preferred but not required.

Dampers

• Demonstrate ability to review inspection reports and approve for client distribution.
• Demonstrate ability to read, follow, and label Life Safety Plans (LSPs).
• Demonstrate knowledge and use of tools and maintenance and calibration requirements.
• Demonstrate ability to follow inspection methods and procedures, recognizing and recording deficiencies.
• Experience in customer service and working with the public and clients.
• Must be self-motivated and possess the ability to work independently and efficiently.
• Good record keeping and tracking of facilities inspections.
• Must have good verbal and written communication skills.
• Must be efficient with smartphones, tablets, computers, and Microsoft Office for reporting daily progress to Operations Support.

Doors

• Must be efficient with smartphones, tablets, computers, and Microsoft Office for reporting daily progress to Operations Support.
• Demonstrate ability to complete on-site emergency troubleshooting.
• Must be able to understand how to read Life Safety Plans (LSPs) and work through a facility self-directed.
• Must have high attention to detail.
• Demonstrate knowledge and use of tools and maintenance and calibration equipment.
• Demonstrate ability to follow inspection methods and procedures, recognizing and recording deficiencies.
• Experience in customer service and working with the public and clients.
• Knowledge of computer software, including Word, Outlook, and Excel.
• Self-starter, excellent listener and able to complete tasks upon deadlines and with limited supervision.
• Maintain professional, timely communication with customers
• Excellent client-facing and internal communication skills.
• Excellent written and verbal communication skills.
• Good record keeping and tracking of facilities repair work.

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The associate is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Twist, bend, reach. Climb depending in above ceiling conditions.
• Work in small, tight or confined spaces.
• Working on ladders for extended periods of time.
• Working inside containment units (Small Tight Space)
• Must be able to lift and/or move up to 50 pounds occasionally.
• Working extended hours, including evenings, nights and weekends may be required.

Additional Requirements:

• Must be 21 years of age.
• Must have a valid driver license.
• Must pass drug screen, criminal background check and driver's license check.
• Ability to travel up to 100% of the time. (This will vary depending on market)

Perks and Benefits:

• Medical, Dental, and vision coverage
• 401(k)/Roth with company match
• Work-Life Balance: PTO (Paid Time Off), paid holidays, and balanced work schedule

EEO, including disability/vets